TIA SPICER
Duluth
Summary
Experienced Case Manager with a strong background in records management, administrative support, and cross-functional collaboration. Expertise in organizing client records, data management, and process improvement. Aiming to apply skills in a Senior Case Administration role to drive operational efficiency and achieve organizational objectives.
Overview
12
12
years of professional experience
Work History
Case Administrator
The American Arbitration Association
Atlanta
06.2024 - Current
- Developed comprehensive knowledge of case management processes and procedures.
- Attended trainings and workshops related to case management best practices.
- Provided support to team members on complex cases.
- Maintained client records by reviewing case notes and logging events and progress.
Public Records Specialist
Global Radar Holdings, LLC
Birmingham
09.2021 - 05.2024
- Maintained and updated records through a dedicated digital database.
- Followed confidentiality regulations to maintain privacy and data integrity.
- Assisted with typing, data entry, and incoming calls.
- Coordinated with multiple departments to support cross-functional needs.
Community Associate
Regus Management Group
Mobile
08.2020 - 07.2021
- Received and sorted incoming mail and packages for distribution.
- Coordinated with vendors, contractors, and service personnel.
- Maintained a professional office environment and visitor experience.
Sales Associate
Kohl's
Mobile
09.2017 - 08.2020
- Assisted customers with product selection and merchandise availability.
- Prepared merchandise for the sales floor through pricing and tagging.
- Processed returns, exchanges, and refunds according to company policy.
- Maintained stock levels and store presentation.
Sales Associate
TJX Companies
Alabaster
06.2014 - 07.2016
- Delivered customer service by assisting with merchandise selection to enhance shopping experience.
- Monitored products and marketplace changes to provide informed customer recommendations.
- Operated cash registers, accurately processing transactions, refunds, and exchanges to ensure efficient service.
Education
Bachelor of Arts - Criminal Justice
University of South Alabama
Mobile, ALSkills
- Case Management
- Records Review
- Data Collection
- Report Preparation
- Quality Assurance
- Database Management
- Microsoft Office
- Administrative Support
- Time Management
- Organization & Multitasking
- Team Collaboration
- Customer Service
Timeline
Case Administrator
The American Arbitration Association
06.2024 - Current
Public Records Specialist
Global Radar Holdings, LLC
09.2021 - 05.2024
Community Associate
Regus Management Group
08.2020 - 07.2021
Sales Associate
Kohl's
09.2017 - 08.2020
Sales Associate
TJX Companies
06.2014 - 07.2016
Bachelor of Arts - Criminal Justice
University of South Alabama