Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tia McGowan

Williamsburg,PA

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

18
18
years of professional experience

Work History

House Cleaner

Self-employeed
03.2015 - Current
  • Swept, mopped, vacuumed and polished floors of all types.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Assisted customers in selecting appropriate cleaning products for specific tasks.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.

Supervisor

Sheetz
Hollidaysburg, PA
01.2007 - 08.2015
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Education

Some College (No Degree) - Social Work

Allegany College of Maryland
Cumberland, MD

Skills

  • Cleaning and sanitization
  • Floor cleaning
  • Housekeeping
  • Goal-Oriented
  • Inventory Control
  • Staff Management
  • Process Improvement
  • Training and mentoring
  • Complex Problem-Solving
  • Policy Enforcement

References

References available upon request.

Timeline

House Cleaner

Self-employeed
03.2015 - Current

Supervisor

Sheetz
01.2007 - 08.2015

Some College (No Degree) - Social Work

Allegany College of Maryland

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Tia McGowan