Tia Morgan
Hagerstown,IN
Summary
Motivated candidate passionate about providing excellent customer service and exceeding expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Branch Manager
U.S. Bank
05.2016 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Evaluated employee performance regularly through coaching sessions to facilitate continuous development of skills and knowledge base within the team.
- Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Business Owner/Operator
Morgan Excavating
06.1993 - 09.2016
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College
Richmond Indiana05.2020
Skills
- Self Motivation
- Problem-Solving
- Client Relations
- Strategic Planning
- Teamwork and Collaboration
- Effective Communication
- Excellent Work Ethic
Certification
- CNP - Certified Notary Public
- NMLS License
Timeline
Branch Manager
U.S. Bank
05.2016 - Current
Business Owner/Operator
Morgan Excavating
06.1993 - 09.2016
Associate of Applied Science - Business Administration
Ivy Tech Community College
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