Tia Morgan
Hagerstown,IN
Summary
Motivated candidate passionate about providing excellent customer service and exceeding expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Branch Manager
U.S. Bank
05.2016 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Evaluated employee performance regularly through coaching sessions to facilitate continuous development of skills and knowledge base within the team.
- Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Business Owner/Operator
Morgan Excavating
06.1993 - 09.2016
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College
Richmond Indiana05.2020
Skills
- Self Motivation
- Problem-Solving
- Client Relations
- Strategic Planning
- Teamwork and Collaboration
- Effective Communication
- Excellent Work Ethic
Certification
- CNP - Certified Notary Public
- NMLS License
Timeline
Branch Manager
U.S. Bank
05.2016 - Current
Business Owner/Operator
Morgan Excavating
06.1993 - 09.2016
- CNP - Certified Notary Public
- NMLS License
Associate of Applied Science - Business Administration
Ivy Tech Community College
Similar Profiles
Cristine GerwitzCristine Gerwitz
National Trainer and Instructional Designer at U.S. BankNational Trainer and Instructional Designer at U.S. Bank
Aliya HigginbothamAliya Higginbotham
Financial Consultant at U.S. BankFinancial Consultant at U.S. Bank
Sheranda PullenSheranda Pullen
Foreign Exchange Reconciliation Analyst at U.S. BankForeign Exchange Reconciliation Analyst at U.S. Bank