Tia Reynolds
Westy’s Garden Lanes
Boise,Idaho
24
years of professional experience
Committed customer service professional with a strong background in fast-paced environments. Effectively communicates and resolves concerns while maintaining organized records and adhering to procedures. Demonstrates reliability and teamwork across retail, service, and administrative roles, ensuring positive experiences for clients and upholding the values of the Idaho Lottery Commission.
Work History
In‑Store Shopper
1 Year 5 Months- Accurately fulfill customer orders by selecting items according to detailed requests.
- Improve shopping efficiency through strong knowledge of store layout and product locations.
- Maintain clean, organized shopping areas to ensure customer safety and satisfaction.
- Collaborate with team members to support inventory accuracy and reduce stock discrepancies.
Front Desk Attendant
4 Years 8 Months- Deliver courteous, efficient customer service to high‑volume bowling guests.
- Managed lane assignments and customer flow to enhance guest experience and optimize equipment use.
- Assist guests with equipment issues and maintain lane conditions for safe play.
- Assisted guests with equipment issues and maintained lane conditions to ensure safe and enjoyable play.
- Coordinated with other departments on promotions and property needs to streamline guest services and enhance offerings.
- Retrieve, transport, and organize parts and supplies; maintain clean and orderly storage areas.
Service Advisor
6 Months- Served as primary customer liaison during repair process, ensuring clear communication of customer needs and expectations.
- Acted as the primary customer liaison throughout the repair process.
- Communicate repair status with technicians and office personnel to maintain efficiency.
- Create and manage work orders through business systems to ensure smooth workflow.
- Coordinated repair status updates between technicians and office personnel to streamline workflow.
Service Advisor
1 Year 6 Months- Document customer vehicle issues clearly and accurately to facilitate effective service delivery.
- Conduct vehicle inspections and verify all pertinent information.
- Communicate repair updates, costs, and timelines via phone, email, and messaging.
- Coordinate with shop foreman to establish realistic repair timelines.
- Update customers on repair status, costs, and timelines through phone, email, and messaging to ensure transparency.
Intern
3 Months- Assisted technicians in providing care to animals during procedures, ensuring their safety and comfort.
- Collected and documented client information for each visit, facilitating accurate and efficient service delivery.
- Provide after-care instructions and schedule follow-up appointments.
- Processed client payments and maintained organized records to support smooth financial transactions.
Store Manager
2 Years 9 Months- Manage a team of 5+ employees, including scheduling, payroll, and daily task assignments.
- Consistently exceed monthly sales and ordering goals.
- Conducted weekly inventory to identify top-selling items and optimize ordering processes.
- Managed team of 5+ employees, overseeing scheduling, payroll, and daily task assignments to ensure operational efficiency.
- Conduct weekly inventory to identify top‑selling items and improve ordering accuracy.
- Interviewed and evaluated candidates for sales associate positions to build a competent sales team.
Store Team Member
5 Years 5 Months- Conducted regular assessments of store layout and cleanliness, ensuring a welcoming environment for shoppers.
- Processed transactions efficiently using point-of-sale systems, promoting accurate sales tracking.
- Collaborated with team members to restock inventory and manage product displays effectively.
- Implemented promotional displays that increased customer engagement and boosted sales performance.
- Monitored inventory levels and assisted in ordering supplies to maintain optimal stock levels.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
Bartender/Event Coordinator
2 Years 4 Months- Delivered prompt, genuine hospitality to enhance customer and client experiences.
- Coordinated and set up special events and private parties to ensure seamless execution and guest satisfaction.
- Balanced cash registers accurately at the end of shifts to ensure financial integrity. accurately at the end of events or shifts.
Bartender / Café Bookkeeper
4 Years 6 Months- Supported multiple bowling lanes and managed POS transactions to ensure smooth operations.
- Collected nightly deposits from cash registers and balanced QuickBooks reports.
- Provided consistent customer service in fast‑paced entertainment environment, enhancing guest experience.
Education
Associate of Science - Medical Administration Support Specialist
- Medical Terminology, HIPPA, ICD-10, HCPCS
Cosmetology
No Degree - General Studies
Skills
Customer Service • Active Listening • Conflict Resolution • Inventory Control • POS Systems • Order Management • Attention to Detail • Order Accuracy • Time Management • Multitasking • Professional Communication • Interpersonal Skills • Problem‑Solving • Team Collaboration • Reliability • Adaptability • Organization
Timeline
In‑Store Shopper
Albertsons Companies
03.2025 - CurrentRead More
Front Desk Attendant
Westy’s Garden Lanes
12.2021 - CurrentRead More
Service Advisor
Jackson Group Peterbilt
11.2019 - 05.2020Read More
Service Advisor
Rush Enterprises
05.2018 - 11.2019Read More
Intern
All Valley Animal Care Center
01.2018 - 04.2018Read More
Store Manager
Sally’s Beauty Supply
02.2015 - 11.2017Read More
Store Team Member
Sally's Beauty Supply
09.2009 - 02.2015Read More
Bartender/Event Coordinator
Indian Lakes Golf Course
02.2007 - 06.2009Read More
Bartender / Café Bookkeeper
Twentieth Century Lanes
08.2002 - 02.2007Read More
College of Western Idaho
Associate of Science from Medical Administration Support Specialist
Read More
New Images Academy
Cosmetology
Read More
Boise State University
No Degree from General Studies
Read More