TIA RICE
CNA/Hospitality Aide
Harper Woods,MI
Summary
With strong problem-solving abilities, a willingness to learn, and excellent communication skills, I am well-prepared to contribute to team success and achieve positive results. Eager to take on new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
23
23
years of post-secondary education
2
2
Certifications
Work History
Hospitality Aide
Shorepointe Rehabilitation and Nursing Center
10.2023 - Current
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Answered telephone calls and emails to assist customers in making appointments.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
CNA - Certified Nursing Assistant
Shorepointe Health & Rehabilitation Center
05.2023 - Current
- Providing great patient care
- Providing physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Front Desk Receptionist
Detroit Marriott at the Renaissance Center
01.2023 - 04.2023
- Greeted customers upon arrival and handled check-in/check-out processes efficiently
- Provided daily reports on occupancy status and guest feedback to the management team
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
Associate of Applied Science - Hospitality Management
MACOMB COMMUNITY COLLEGE
14500 12 Mile Rd, Warren, Mi 48088 05.2001 - 06.2024
Skills
Medical Records
Time management
Communication
Customer Services
Microsoft Office Suite
Problem Solving
Teamwork and collaboration
Professionalism and etiquette
Basic housekeeping
Patient transport
Elderly care
Food safety
Certification
CNA - Certified Nursing Assistant
Timeline
Hospitality Aide
Shorepointe Rehabilitation and Nursing Center
10.2023 - Current
CNA - Certified Nursing Assistant
Shorepointe Health & Rehabilitation Center
05.2023 - Current
Front Desk Receptionist
Detroit Marriott at the Renaissance Center
01.2023 - 04.2023
CNA - Certified Nursing Assistant
06-2018
CPCT/A - Patient Care Technician/Assistant
06-2018
Associate of Applied Science - Hospitality Management
MACOMB COMMUNITY COLLEGE
05.2001 - 06.2024
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