TIA S. GOOLSBY
Euclid
Summary
Results-driven entry-level Scrum Master with a Bachelor of Fine Arts in Digital Media Production and a strong background in training, operations management, and team collaboration. Pursuing Scrum Master certification, passionate about applying Agile principles to drive improved project deliverables. Skilled in facilitating effective communication among team members and stakeholders, successfully managing projects under tight deadlines. Known for developing strategies that enhance operational efficiency and team performance, while fostering a collaborative environment. Excited to contribute to a dynamic software development team as an Associate Scrum Master.
Overview
15
15
years of professional experience
Work History
Regional Trainer
LLG Transport Co.
12.2023 - Current
- Enhanced communication strategies to boost consumer engagement.
- Boosted client connection rates by 35% by designing and rolling out tailored communication approaches.
- Managed media relations to enhance organizational outreach across diverse platforms.
- Enhanced search engine visibility through targeted SEO methodologies.
Apprentice General Manager
Chipotle
03.2021 - 11.2023
- Coordinated and oversaw routine business activities seamlessly.
- Managed onboarding and education initiatives for workforce addition.
- Oversaw cash handling, inventory management and financial goal attainment.
- Supported the design and rollout of promotional campaigns.
Social Media Data Analyst
Linda Lee's Laundry Service
01.2020 - 02.2021
- Managed comprehensive communication efforts for uniform message delivery on all channels.
- Boosted internal and external interactions, leading to a 40% increase in communication effectiveness.
- Directed strategic content initiatives across social media, securing a year-over-year 25% uplift in audience size.
- Achieved a 15% rise in website visitors by optimizing content creation strategies over half a year.
Operations Manager
Encompass Digital Media
06.2010 - 01.2020
- Ensured all operations are carried on in an appropriate, cost-effective way
- Improved operational management systems, processes and best practices
- Helped the organization's processes remain legally compliant
- Collaborated with project leads to design communication programs for several key projects, improving overall project success rates by 20%
Education
Language Course -
International TEFL Academy
05.2016
Bachelor Of Fine Arts - Digital Media Production
The Art Institute of Atlanta
12.2009
Skills
- Agile Methodologies: Understanding of Agile principles and Scrum framework, with hands-on experience facilitating team interactions and managing project flow
- Team Collaboration: Strong interpersonal skills with experience leading teams to successfully execute campaigns and initiatives, improving communication efficiency by 40%
- Communication Skills: Proven ability to articulate project challenges and communicate effectively with team members, ensuring transparency and alignment throughout the project lifecycle
- Problem Solving: Creative problem solver with experience in identifying process improvements that enhance operational practices and team performance
- Digital Literacy: Proficient in various communication and project management tools, with a background in SEO and content development that supports Agile project work
Strengths
- Critical Thinking, Developed and implemented a media plan for a PR campaign, resulting in a 25% increase in brand engagement.
- Interpersonal Skills, Partnered with a ten-person team to organize public relations campaigns, which increased brand visibility by 55%.
- Creative Problem Solving, Implemented a unique digital marketing strategy, which resulted in a 30% boost in organic website traffic.
Passions
- Education, Advocate for expose to culture, language and travel.
- Public Speaking, Passionate about honing my public speaking skills and often participate in local toastmasters club.
Timeline
Regional Trainer
LLG Transport Co.
12.2023 - Current
Apprentice General Manager
Chipotle
03.2021 - 11.2023
Social Media Data Analyst
Linda Lee's Laundry Service
01.2020 - 02.2021
Operations Manager
Encompass Digital Media
06.2010 - 01.2020
Language Course -
International TEFL Academy
Bachelor Of Fine Arts - Digital Media Production
The Art Institute of Atlanta
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