Tia Stoner
Case Manager
Lacey,WA
Summary
I have my Bachelor's degree and am working towards my Master's in Public Administration (Associates degree or higher) and I have two (2) years of experience resolving customer inquiries, problems, or complaints in a high production environment I have been with the same agency (CYS) going on eight years and have supervised a team of 10+ employees.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Independent Living Skills (ILS) Case Manager
Community Youth Services, ILS
06.2020 - Current
- Managed cases for Foster/extended foster youth ages ranging 15-23, case load of 25-33
- Youth led guidance for independence and connecting clients with resources that lands them housing or a job
- Direct support services with clients and one and one engagement
- Worked in an office and doing extensive data entry in DCYF’s Famlink system
Program Coordinator
Community Youth Services, New Directions
04.2017 - 09.2019
- To youth ages ranging from 12 to 17 in a crisis residential shelter designed for short term stays
- Organized and managed program development from conception through successful execution.
- Experience resolving inquiries, problems, or complaints in a high production environment.
- Maintains the highest degree of accuracy and confidentiality in all aspects of work including intake, review, data entry, and communication to internal staff and outside parties.
- Worked with youth focusing on re-unifying them with their families or assisting them in finding suitable alternative placements
- Carried a caseload of approximately 5 to 6
- Lead a dynamic team of 10-15 counselors and managed the facility
- Data entry through HMIS, met deadlines and participated in all required trainings
- Conducted Quarterly Reports for program every three months
- Coordinated calendars, answered emails, and scheduled several appointments daily
- Taught soft skill trainings – life skills, employment etc.
SETuP Case Manager, Case Manager
Community Youth Services
09.2019 - 06.2020
- Managed cases for foster youth ranging 13-21 in 11 counties, case load of 45-50
- Provided help with secondary and post-secondary goals, helped students graduate
- Guided clients in career pathways, proving resources and connections to apprenticeships and internships
- Direct support services with clients and one and one engagement- assisted several college applications
- Worked in an office setting, with over five years’ experience with Microsoft Office, two years’ experience with Microsoft Teams
- Weekly dedication to Teams meeting around advancing diversity, equity and inclusion.
Lead Residential Counselor
Community Youth Services, House
Haven
04.2014 - 04.2017
- Full day desk coverage,
- Demonstrated understanding of RCW’s and pay systems
- Consulted with multiple stakeholders, attorneys, guardian at litmus, placement officials, DSHS staff
- Documented case notes daily, transported clients, coordinate intake and discharge
- Maintained daily correspondence and high-volume telephone calls
- Maintained schedules and priorities, coordinate information to meet internal and external deadlines
- Oversee crisis services/supervised subordinate staff
- Maintained organization structure
- Has over three years of office and administrative work
- Excel, outlook, Word, and publisher
Education
Master’s - Master's in Public Administration
The Evergreen State College
Olympia, WA 09.2021 - Current
Bachelor of Arts - Family Consumer Sciences, Administrative Management
Central Washington University
Ellensburg, WA 09.2009 - 06.2014
Skills
Word Processing Software
Customer Service
Electronic Databases
Analytical Experience
Certification
Homeless Management and Information System (HMIS) Trauma Informed Care
Professional Development
- Public Personnel Management (Human Resource Management, planning, development and evaluation of job performance)
- Managing Organizations (Effective E-Mailing writing, Interview Questions, Conflict Management)
- Context of Public Management (SWOT analysis, Analyzing information, Memo writing, Strategic Analysis, Stakeholder Analysis)
- Ability to type 50+ words perminute
Timeline
Master’s - Master's in Public Administration
The Evergreen State College
09.2021 - Current
Independent Living Skills (ILS) Case Manager
Community Youth Services, ILS
06.2020 - Current
SETuP Case Manager, Case Manager
Community Youth Services
09.2019 - 06.2020
Program Coordinator
Community Youth Services, New Directions
04.2017 - 09.2019
Lead Residential Counselor
Community Youth Services, House
04.2014 - 04.2017
Bachelor of Arts - Family Consumer Sciences, Administrative Management
Central Washington University
09.2009 - 06.2014