Summary
Overview
Work History
Education
Skills
Affinity Groups:
Timeline
Generic

Tia Trujillo

Albuquerque,NM

Summary

Diligent and accountable CAP Process Assistant, with proven expertise in overseeing Pick to Tote, Pick to Rebin, and Flow operations. Now seeking to elevate my impact as a Level 4 Area Manager at ABQ1, committed to customer obsession by consistently exceeding customer expectations. Driven to ensure timely and accurate order fulfillment, safeguarding customer satisfaction.

Overview

3
3
years of professional experience

Work History

Workflow Management

Amazon
Albuquerque, NM
02.2024 - Current
  • Attend pre shift meetings to know the amount of volume for shift, and coordinate headcounts for all process paths to ensure we meet daily goal.
  • Oversee all outbound conveyances to call out any obstructions that may pause any continuous work to destination or create trouble tickets and escalate to Reliability Maintenance Engineering if it cannot be resolved.
  • Keep in constant contact with Central Flow about headcounts for all paths. Giving any updates about the work flow of outbound and making adjustments accordingly.
  • Provide hourly snips of work in progress, critical pull times, and the management of Main Routing Sorter. Also provide end of period work in progress numbers to Operations Manager.
  • Collaborate with operations manager and central flow each period with current headcounts to provide a plan that will reduce inferred time and staff where risk may be involved for critical pull times.

Process Assistant

Amazon
Albuquerque, NM
03.2023 - Current
  • Lead and manage Staffing Command Center (SCC), strategically coordinating staffing assignments to achieve the maximum amount of outbound volume during shifts, effectively meeting production targets and enhancing overall efficiency.
  • Oversee a team of 60 or more associates in daily operations by staffing in path, indirect roles while coding, or providing other areas with associates cross trained in those departments.
  • Monitor operations and review metrics to maintain department performance and coordinate with main flow operations to provide continuous work and meet Critical Pull Times (CPTs) for all other outbound departments.
  • Insistent on the highest standards monitoring associates' productivity by giving out rates or takt time expectations and provide positive constructive coaching to help increase associate's performance.
  • Maintain and implement operational policies and procedures to ensure efficiency and accuracy of workflows by coaching associates for Guided Coaching (GCA) from Defects per Million Opportunities (DPMOs) to maintain accuracy and High Risk Reports (HRRs) to maintain proper bin etiquette and prevent amnesty.
  • Provide support to team members in resolving process-related issues such a jam-clearing conveyances or ARSAWS stations, andons, and safety concerns.
  • Maintain a positive and approachable demeanor, to earn trust and respect of associates and contributing to a collaborative work culture.

ICQA Associate, Learning Ambassador, and ICQA PG

Amazon
Albuquerque, NM
09.2021 - Current
  • Veteran AA in Simple Bin, Cycle, and Simple Record Counts, Pick, Pick to Rebin, and Problem Solve.
  • Counting products to ensure items physically in the bin matched virtually.
  • Maintained a high degree of accuracy at 99.93% in Simple Record Count for the year of 2022, 6 errors out of a total 10,685 counts.
  • Picked items according to customer demand while keeping minimal PEIs and high pick rates.
  • Performed visual inspections of various andons while doing problem solve, analyzed issues and executed recommended corrective actions to improve inventory.
  • Trained new hires and cross trained current associates in all areas of CAP (count, pick, and problem solve).
  • Conducted Engagement Audits for department management.
  • Currently training as ICQA PG, taking a daily count of totes in the entire building, tracking problem solve items by doing a Piles count with photos. Invited to last month's Floor Health meeting to give input on the current damaged amnesty not virtually attached to bin, providing documentation by taking photos of the damaged item, bin number and pod number.

Education

High School Diploma -

Cuba High School
Cuba, NM

Skills

  • Customer Service
  • Safety Standards
  • Excellent Interpersonal
  • Performance Management
  • Process Improvement
  • Business Plan

Affinity Groups:

  • Indigenous at Amazon

Timeline

Workflow Management

Amazon
02.2024 - Current

Process Assistant

Amazon
03.2023 - Current

ICQA Associate, Learning Ambassador, and ICQA PG

Amazon
09.2021 - Current

High School Diploma -

Cuba High School

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Tia Trujillo