Summary
Overview
Work History
Education
Skills
Detailedreferences
Altphone
Accomplishments
Work Availability
Work Preference
Software
Timeline
AssistantManager

Tiabreka Wheeler

Albany,GA

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Family Dollar
Albany
08.2022 - 06.2024
  • Assisted the Store Manager with Opening/closing of the store
  • Assisting cashiers with daily duties
  • Kept count on all monetary values of sales
  • Provided a clean/safe working environments
  • Assisted at budding stores when needed

Assistant Store Manager

Dollar General Store
Albany, GA
08.2021 - 10.2021
  • Ensured compliance with all safety regulations throughout the store premises.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Maintained a safe working environment by enforcing safety regulations.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Provided training to new employees on company policies and procedures.

Cashier

Walmart
Albany, GA
08.2017 - 08.2018
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Performed other duties as assigned by management.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Customer Service Representative

Macon Tax Services and Accounting
Albany, GA
12.2012 - 05.2016
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.

Education

High School Diploma -

Dougherty Comprehensive High School
Albany, GA

Skills

  • I have the ability to provide leadership and a comfortable work environment My leadership skills are above average I make customers feel welcomed while providing excellent customer service
  • Customer Relations
  • Loss Prevention
  • Stock management
  • Store Organization
  • Transaction Processing
  • Store Opening and Closing
  • Inventory counting
  • POS Systems
  • Time Management
  • Upselling and Cross Selling
  • Customer Service Management
  • Problem-Solving
  • Regulatory Compliance
  • Stock Rotations
  • Retail Operations
  • Customer Service

Detailedreferences

  • Santana Morman, 229-499-7394
  • Deven Jackson, 229-220-4585

Altphone

(229) 439-9533

Accomplishments

  • Recieved a Gold Star for excellent work ethic

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Important To Me

Work-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time off

Software

Microsoft

Timeline

Assistant Store Manager

Family Dollar
08.2022 - 06.2024

Assistant Store Manager

Dollar General Store
08.2021 - 10.2021

Cashier

Walmart
08.2017 - 08.2018

Customer Service Representative

Macon Tax Services and Accounting
12.2012 - 05.2016

High School Diploma -

Dougherty Comprehensive High School

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Tiabreka Wheeler