Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Tiago Winetzki

Tiago Winetzki

Farmington Hills,MI

Summary

Customer-focused AI & Technology Specialist with practiced expertise selling technical solutions in business-to-business environments. Researches and understands complex and system-wide customer needs and proposes and explains optimum solutions. Builds lasting and mutually beneficial relationships with key customers. Aggregating experience as a Design Thinking Consultant to successfully promote aggressive drive toward organizational change through research, optimization and systems development and Agile Product Owner frameworks to collect and define feedback from stakeholders in order to plan effective stories that bring effective products to life.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Product Owner

Stefanini IT Solutions
Southfield, MI
01.2022 - Current
  • Gathered and prioritized product requirements from stakeholders.
  • Analyzed customer feedback to identify areas for improvement.
  • Developed user stories, acceptance criteria, and mockups for new features.
  • Collaborated with development teams to ensure successful delivery of products.
  • Managed sprints and monitored progress against project timelines.
  • Communicated regularly with stakeholders to ensure alignment on product strategy and vision.
  • Facilitated workshops with cross-functional teams to define product requirements.
  • Presented updates at regular team meetings to keep stakeholders informed.

Project Manager

Stefanini IT Solutions
Sorocaba, SP
01.2019 - 01.2023
  • As a Project Manager, I managed multiple projects parallelly
  • I focused on ongoing Sophie projects, giving support, supervising the implementation of new features, accompanying the chatbot usage and knowledge improvement, and having sporadic meetings with the client
  • The ongoing team consisted of two developers working alongside with me, and I was responsible for dealing with the clients, understanding their needs and demands, and assigning tasks to the developers, working in an Agile method
  • The key skills in this role were leadership, initiative, communication, and organization.

AI Pre-Sales Consultant

Stefanini IT Solutions
Sorocaba, SP
06.2018 - 01.2019
  • Assessed customer requirements and developed pre-sales solutions to meet their needs.
  • Created customized presentations for prospective customers demonstrating the advantages of proposed solutions.
  • Provided technical guidance on product features, functionality, integration and customization.
  • Conducted client workshops to showcase product capabilities and explain how they address customer challenges.
  • Developed proof-of-concepts to demonstrate the value of proposed solutions in meeting customer objectives.
  • Engaged with sales teams during the sales cycle to provide technical expertise as needed.
  • Prepared cost estimates associated with proposed solutions based on internal resources or third party vendors.
  • Coordinated product demos for prospects prior to contract signing or purchase agreement execution.
  • The key skills used revolved around product knowledge, buyer-seller agreement, qualification questioning, and presentation skills.

Intern - Knowledge Specialist

Stefanini IT Solutions
Sorocaba, SP
07.2017 - 06.2018
  • Lead and oversaw the implementation and maintenance of Stefanini's NLP-based chatbot on Caixa Econômica Federal, one of Brazil's biggest banks, enhancing end-user experience for internal users and providing shift-left opportunities.
  • Monitored performance of AI systems and identified areas for improvement. Mostly focused on Sophie cognitive AI, Stefanini's in-house NLP solution.
  • Collaborated with stakeholders to define project requirements and objectives related to Artificial Intelligence development projects.
  • Analyzed customer needs to determine best approaches for developing AI solutions that meet their needs.

Education

Phonographic Production -

Fatec Tatuí
12.2018

Skills

  • Product Planning
  • Scrum Methodology
  • Design Thinking
  • Business Analysis
  • Problem-Solving Abilities
  • Design Research
  • LLM & NLP Expertise

Certification

  • CSPO - Certified Product Owner by ScrumAlliance
  • Luma System - Certified Practitioner of Human-Centered Design

Languages

Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Limited

Timeline

Product Owner

Stefanini IT Solutions
01.2022 - Current

Project Manager

Stefanini IT Solutions
01.2019 - 01.2023

AI Pre-Sales Consultant

Stefanini IT Solutions
06.2018 - 01.2019

Intern - Knowledge Specialist

Stefanini IT Solutions
07.2017 - 06.2018

Phonographic Production -

Fatec Tatuí

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Tiago Winetzki