Tiahana Kaawa
Honolulu,HI
Summary
Seeking a career change for a position in a reputable organization to expand and utilize my learning skills and knowledge. I am a hardworking, passionate, team player candidate with strong organizational skills along with many years of customer service. I do have many experiences in multiple jobs that I am confident that I can be an asset to the company.
Overview
10
10
years of professional experience
Work History
Retail Loan Collector
Central Pacific Bank
03.2023 - Current
- Increased loan repayment rates by proactively monitoring delinquent accounts and implementing effective collection strategies.
- Performed detailed account analyses to identify trends contributing to delinquencies and recommend appropriate actions for resolution.
- Collaborated with cross-functional teams to improve overall loan servicing and collection efforts.
- Supported a positive work environment by collaborating effectively with team members and assisting in the resolution of internal conflicts when necessary.
- Reduced loan delinquency with consistent follow-ups and personalized payment plan negotiations.
Sales Representative
Hawaii Self Storage
08.2022 - 03.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Served customers by helping them select the right storage unit that meet their needs and expectations.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored customers accounts for on-time monthly payments to avoid delinquency.
City Carrier Assistant
United States Postal Sevice
07.2021 - 08.2022
- Inspected vehicles daily to ensure safe operations.
- Organized packages/mail in route sequence and delivered to correct addresses.
- Scanned items into system to record tracking information.
- Loaded mail onto trucks according to established procedures. Operated hand-held scanners to track packages.
- Ensured compliance with all safety regulations.
- Performed customer service duties such as providing change of address cards or other forms.
Seafood Assistant
Times Supermarket
03.2018 - 07.2021
- Enhanced teamwork within the department by actively participating in staff meetings and offering constructive feedback when necessary.
- Streamlined inventory management by regularly conducting audits and updating tracking systems accordingly.
- Addressed customer inquiries with clarity and professionalism, fostering positive relationships between the store and its patrons.
- Collaborated with fellow employees to create eye-catching displays that showcased seasonal offerings and promoted sales growth.
Meat Cutter
Times Supermarket
11.2016 - 03.2018
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Educated customers on different cuts of meat and cooking techniques, enhancing their overall experience.
- Assisted customers with selecting the best cuts of meat for their desired recipes, resulting in satisfied clients.
Seafood Manager
Times Supermarket
04.2014 - 11.2016
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Wrapped, weighed, labeled and priced cuts of seafood.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Provided detailed information to customers about available seafood products and self-service items.
- Managed daily work schedules for seafood staff.
- Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
- Managed budgeting and pricing strategies to maximize profitability without compromising quality.
- Optimized department layout for easier navigation and enhanced shopping experience.
Seafood Clerk
Times Supermarket
12.2013 - 04.2014
- Performed daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
- Washed floors, walls, coolers and storage shelves.
- Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
- Cleaned and sanitized seafood area to preserve products and protect safety of guests.
- Cleaned and sanitized equipment, tools, and work surfaces.
- Checked quality of products and removed expired items.
- Provided friendly customer service by questions about available products.
- Assisted customer with special requests or complaints regarding their purchases.
- Rotated stock to ensure quality control.
- Product ordering for re-stock of the sales floor.
Pharmacy Technician
CVS Pharmacy
05.2021 - 06.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
No Degree - Pharmacy Technician Program
Hawaii Medical College
Honolulu, HI05.2019
High School Diploma -
Kalaheo High School
Kailua, HI 05.2011
Skills
- Banking knowledge
- Goal-Oriented
- Proficient in Microsoft Office
- Organizational Skills
- Training and Teaching
- Customer Service
- Assertiveness
- Time Management
- Communication Skills
Timeline
Retail Loan Collector
Central Pacific Bank
03.2023 - Current
Sales Representative
Hawaii Self Storage
08.2022 - 03.2023
City Carrier Assistant
United States Postal Sevice
07.2021 - 08.2022
Pharmacy Technician
CVS Pharmacy
05.2021 - 06.2021
Seafood Assistant
Times Supermarket
03.2018 - 07.2021
Meat Cutter
Times Supermarket
11.2016 - 03.2018
Seafood Manager
Times Supermarket
04.2014 - 11.2016
Seafood Clerk
Times Supermarket
12.2013 - 04.2014
No Degree - Pharmacy Technician Program
Hawaii Medical College
High School Diploma -
Kalaheo High School
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