TiaLeya Horne
Charlotte,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
2014
2014
years of post-secondary education
Work History
Life Enrichment Assistant
Wadesboro Health and Rehabilitation
Wadesboro, NC
12.2024 - 08.2025
- Assisted residents in daily activities and personal care routines.
- Organized and led engaging recreational programs for residents.
- Collaborated with nursing staff to ensure resident needs were met.
- Fostered positive relationships with residents through active listening.
- Documented resident interactions and activities for care plans.
Detention Officer
Anson County Jail
Wadesboro, NC
10.2023 - 10.2024
- Supervised inmate activities and maintained order in detention facility.
- Conducted regular inspections to ensure safety and security protocols were followed.
- Managed inmate transfers between different areas of the jail as required.
- Responded to incidents promptly, utilizing conflict resolution techniques effectively.
- Assisted in the intake process by screening new inmates for contraband items.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
Key Holder/ Costumer service
Roses Discount
Wadesboro, NC
07.2021 - 08.2023
- Managed daily store operations and ensured smooth functioning.
- Assisted customers with product inquiries and provided exceptional service.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Trained new staff on store policies and customer service practices.
- Executed cash handling procedures, including register operations and deposits.
- Enforced store policies to maintain a safe shopping environment for customers.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Verified accuracy of register tills at beginning and end of shift.
- Assisted in general housekeeping to maintain store image.
Education
Anson High School
Wadesboro, NCSkills
- Activity planning
- Resident engagement
- Care documentation
- Safety compliance
- Customer service
- Conflict resolution
- Time management
- Training others
- Record keeping
- Multitasking
- Cash handling
- Point of sale
- Inventory management
- Attention to detail
- Currency counting
Languages
English
Full Professional
Timeline
Life Enrichment Assistant
Wadesboro Health and Rehabilitation
12.2024 - 08.2025
Detention Officer
Anson County Jail
10.2023 - 10.2024
Key Holder/ Costumer service
Roses Discount
07.2021 - 08.2023
Anson High School