TIAN COLTRAIN
Summary
Technical Specialist with strong analytical and problem-solving skills, adept at deploying and maintaining complex systems. Proven ability to collaborate with cross-functional teams, fostering environment of trust and flexibility. Skilled in troubleshooting, system optimization, and providing technical support. Known for delivering consistent results and adapting to evolving project requirements.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Paraprofessional
Western Suffolk BOCES
Dix Hills, NY
05.2015 - Current
- Support students and staff with classroom technology and digital tools
- Supervise school and student activities while monitoring student performance
- Assist with computer and software troubleshooting
- Maintain professionalism and confidentiality
Receptionist/Cashier
BMW
NY
04.2007 - 05.2015
- Managed customer inquiries, scheduling, phone systems, and transactions
- Provided professional front-desk support in a busy environment
- Supervised all front-end administrative duties including customer and personal service and documentation
- Receive payment, record of receipts, and update appointment calendar
Assistant Trainer
XXOrders
Wyandanch, NY
06.2005 - 04.2007
- Assisted youth with coding concepts and computer instruction
- Supervised youth during their training in program
- Provided one on one support, helped prepare lesson materials, and monitored progress
Education
Specialist Diploma - Computer Technician, Networking
Hunter Business School
Medford, NY12-2026
Game Design Program
Western Suffolk BOCES
Dix Hills, NY06-2019
Skills
- Technical Troubleshooting
- Microsoft Office
- Front Desk Support
- Team Work
- Customer Support
- Problem-solving
- Client Scheduling
- Administrative Procedures
- Hardware/Software Basics
- Communication
- Internet Search
- Effective communication
Accomplishments
Passed CompTIA A+ core 1 7/23/26
Certification
Microsoft Powerpoint 2010 Certified
Microsoft Word 2010 Certified
Windows,Linux, macOS Fundamentals Certification
CPR First Aid Certified
SQL Fundamentals Certificate
Timeline
Paraprofessional
Western Suffolk BOCES
05.2015 - Current
Receptionist/Cashier
BMW
04.2007 - 05.2015
Assistant Trainer
XXOrders
06.2005 - 04.2007
Game Design Program
Western Suffolk BOCES
Specialist Diploma - Computer Technician, Networking
Hunter Business School
PROFESSIONAL DEVELOPMENT
- National Technical Honor Society
- SkillsUSA Officer — Reporter
- Presidential Achievement Award