Tian Ong
City of Sugar Land
Sugar Land,Texas
1
Language
19
Years of experience
3
years of post-secondary education
Detail-Oriented Professional experienced in customer service and logistics. Delivered enhanced operational efficiency and improved customer satisfaction through effective communication and timely task prioritization. Focused on optimizing processes and supporting team objectives to exceed customer expectations.
Work History
Uber Eats Driver
1 Year 9 Months- Delivered food orders promptly, ensuring customer satisfaction and adherence to delivery guidelines.
- Navigated diverse routes efficiently using GPS technology to optimize delivery times.
- Maintained clear communication with customers regarding order status and potential delays.
- Managed time effectively to balance multiple deliveries within tight schedules.
- Adapted quickly to changing traffic conditions, ensuring timely arrivals at destinations.
- Executed safety protocols while handling food items, maintaining quality standards during transit.
- Collected feedback from customers to improve service delivery and operational efficiency.
- Assisted in resolving customer complaints professionally, enhancing overall service experience.
- Delivered orders to customers to drive full satisfaction.
- Operated delivery vehicles safely and efficiently.
- Maintained positive relationships with customers to promote continued business opportunities.
- Uber Eats Food Delivery pop up to accept the one or two orders to pick up the food and deliver to the customer's house or apartment.
- Drove to a lot of different locations in Sugar Land, Richmond, Houston, Rosenberg, Needville, Clear Lake, and one hour to drive and deliver the foods to the customers at their houses, apartments, Condos, Offices, and stores.
- Drive to deliver the foods on time or follow up the delivery times.
Volunteering
11 Years- Trained new volunteers on operational procedures and best practices for event support.
- Oversaw art installation processes to ensure adherence to safety and quality standards.
- Facilitated workshops and activities, fostering artistic expression among participants of all ages.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Enhanced community engagement by organizing and leading local clean-up events.
- Managed vendor relationships to enhance service quality and event offerings.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Evaluated event feedback to recommend improvements for future festivals and initiatives.
- Loaded the tables to set up for every vendor booths, placing everything to set up on the tables, and to be organized well.
- Color the cartoon on the papers while seating and waiting for any customers to show up and they can color the cartoon papers on the table to join me and volunteers.
- Greet the customers from coming to the front vendor booth to join us for coloring the Korean cartoon pictures on the papers.
Volunteering
12 Years- Evaluated event feedback to recommend improvements for future festivals and initiatives.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Managed vendor relationships to enhance service quality and event offerings.
- Coordinated volunteer schedules and logistics for successful festival execution.
- Take people's tickets and pass out festival map guide.
- Provide foods and drinks for artists.
Volunteering
12 Years- Collaborated with local artists to curate diverse exhibits that reflect community culture.
- Employed effective communication techniques to ensure clear information exchange among colleagues.
- Enhanced educational opportunities by volunteering as a teaching assistant in underprivileged areas.
- Facilitated community outreach to expand participation and support.
- Used strong interpersonal communication skills to convey information to others.
Server
4 Months- Coordinated efficient table management to optimize seating and minimize wait times.
- Trained new servers on menu items, service standards, and operational procedures.
- Enhanced guest satisfaction through proactive communication and problem resolution.
- Implemented best practices for cleanliness and organization in dining areas.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained cleanliness and organization in dining area, contributing to a welcoming atmosphere.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Prepared to cut the chickens and beef and placed them in the tray boxes.
- Washed the dishes and utensils.
- Prepared to cut the lemons and oranges.
- Opened up the lo mein noodles and weighed them on the scale and placed them in the plastic bags and placed them in the tray boxes for the next few hours and days.
- Re-stocked the utensils, food, cups, etc on the counters.
- Filled up the ice at the front cashier on the counter where the beverages were.
- Packed up the foods to go in the bags for the customers and passed the food bags to them in person.
Server
11 Years 3 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints with a calm, solution-focused approach, ensuring guest satisfaction.
- Utilized knowledge of the menu to make recommendations, enhancing customer dining experience.
- Managed inventory of dining supplies to prevent shortages during service.
- Assisted in the planning and execution of special events, contributing to the restaurant's reputation for hosting.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Delivered exceptional customer service, ensuring positive dining experiences.
- Trained new servers on menu items, service standards, and operational procedures.
- Enhanced guest satisfaction through proactive communication and problem resolution.
- Processed orders and sent to kitchen employees for preparation.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Filled up the new fruits, arranged inventory and to-go boxes, put up and organized the forks and spoons on the counter. Restocked the utensils, napkins, straws, cookies, cups, and containers, sauces, etc.
- Prepared to put the chickens and beef to be weighed on the weight machine and put the label stickers on the bags.
- Cooked the appetizers of the Spring Rolls, Egg rolls, Crab Wonton, put the hot and sour soup and wonton soup in the small and large bowls, and Dumplings.
- Prepared to cut the foods, fruits, vegetables and fruits ahead of time and placed them in the white tray boxes after rushing hours during the lunch time.
- Served faster to put the foods in the boxes with the bags to go.
Graphic Designer Intern
- Assisted in creating digital graphics using Adobe Creative Suite for client presentations and marketing materials.
- Supported team in developing branding concepts, ensuring alignment with client vision and objectives.
- Collaborated on design projects, contributing to creative brainstorming sessions and feedback loops.
- Designed the food menus on Adobe Illustrator and Adobe Photoshop.
- Preparing to cut the design papers.
- Practiced designing the restaurant food menus on Adobe Illustrator.
- Typed up the words on the food menus.
- Trimmed up the cardboards and design project papers.
Volunteering
- Strengthened community bonds, participating in interfaith dialogues and events.
- Assisted in disaster relief efforts, ensuring timely distribution of aid and supplies.
- Coordinated and managed volunteer activities for community service projects.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Helped prepare and distribute snacks and beverages to breast cancer survivors, sponsors and Pink Honor Roll members at the Pink Ribbon Cafe.
Circulation Manager
2 Years 1 Month- Developed and implemented strategies to optimize print and digital distribution channels.
- Trained and mentored staff on circulation processes and best practices for customer service.
- Implemented feedback mechanisms for continuous improvement in service delivery and efficiency.
- Greeted patrons warmly and offered to assist with issues or needs.
- Maintained equipment in good working order for school-wide use.
- Notified supervisors when major equipment repairs were needed.
- Delivered weekly issues of the newspaper to different departments and buildings.
- Counted how many old newspapers were left.
- Recycled old newspapers left over from different departments and buildings.
- Being a Circulation Manager, was responsible for delivering the whole newspapers to every different buildings on the campus and pick up the old newspapers to remove.
Book Shelver
1 Year 6 Months- Assisted customers in locating specific titles and provided recommendations based on interests.
- Organized and shelved books according to established categories and genres.
- Maintained cleanliness and organization of shelving areas for optimal accessibility.
- Monitored inventory levels, restocked shelves, and reported discrepancies to management.
- Shelved books as a zone maintenance person.
- Carried out the released of books and regular books on the shelves to follow by last name alphabetical words.
- Scanned the barcodes on the back of the books and gift boxes to ensure proper pricing of the items.
- Worked as a book shelver for 4 or 5 hours at 7am until 11am or 12pm. As expected of being done on duty, I would have shelved the books to be completed before 10am or 11am and brought the unfinished books back to the stock area.
- Conducted regular audits of book collections to ensure accurate labeling and placement.
- Developed improved processes for maximizing shelf space while maintaining aesthetic appeal.
- Collaborated with team members to implement efficient shelving strategies enhancing workflow.
- Preserved a clean and welcoming library environment through regular shelf maintenance, dusting, and straightening.
- Organized and maintained detailed records on equipment use, materials logs and circulation activities.
Education
Bachelor of Arts - Graphic Design
- Bachelor's Degree, with concentrations in Graphic Design and Dance.
- Activities and Honors: Member of the National Society of Leadership and Success. Joined for the Taekwondo Class.
- 3.5 GPA
High School Diploma
- Attended for the one year at Terry High School.
- Transferred to the new Hightower High School and attended there for 3 years to complete my courses.
- Tutored for a few courses after the school.
- Concentrated on studying for the subject courses and completed the homeworks and tests.
- 3.5 GPA
High School Diploma
- Continuing education in General Studies.
- Remained at Terry High School for one year before transferring to Hightower High School.
- Studied the courses for Biology, English, Math, History, etc.
Skills
Task prioritization
Organizational skills
Attention to detail
Speedy Typist (Typing very faster to finish the tasks)
Route optimization
Teamwork
Collaboration
MS office
Languages
English
Native or Bilingual
Interests
Drawing and Painting
I have a passion for photography and editing photos.
Graphic Design
Photography
Blogging
Creating digital artwork using software like Photoshop
Illustrator
or Procreate.
Crafting and DIY Projects
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Watching Movies and TV Shows
Reading
Timeline
Uber Eats Driver
Uber Eats
01.2025 - CurrentRead More
Server
Pei Wei Asian Diner
04.2023 - 08.2023Read More
Graphic Designer Intern
Graphic Design Company
10.2018 - 10.2018Read More
Volunteering
Korean Festival Houston
10.2015 - CurrentRead More
Volunteering
Bayou City Art Festival
10.2014 - CurrentRead More
Volunteering
City of Sugar Land
10.2014 - CurrentRead More
Volunteering
Komen Houston Race for the Cure
10.2014 - 10.2014Read More
Server
Pei Wei Asian Diner
01.2011 - 04.2022Read More
Circulation Manager
TWU Lasso Newspaper
11.2008 - 12.2010Read More
Book Shelver
Barnes and Noble Booksellers
10.2007 - 04.2009Read More
Hightower High School
High School Diploma
01.1999 - 06.2001Read More
Terry High School
High School Diploma
01.1998 - 05.1998Read More
Texas Woman's University
Bachelor of Arts from Graphic Design
Read More