Tiana Bradford
Summary
Proven expertise in tax compliance and customer service, demonstrated through successful penalty prevention and enhanced client satisfaction at the Missouri Department of Revenue. Skilled in teamwork and problem-solving, with a track record of mentoring staff and expanding business through strategic networking. Achieved significant client loyalty by resolving complex issues with empathy and efficiency.
Overview
7
7
years of professional experience
Work History
Customer Tax Representative
Missouri Department of Revenue
01.2021 - 10.2024
- Prevented costly penalties for clients by ensuring full adherence to federal and state regulatory requirements.
- Increased client satisfaction by providing timely and accurate tax advice tailored to individual needs.
- Mentored junior staff members in best practices for effective client communication and tax return preparation.
- Contributed to firm growth by actively seeking out new business opportunities through networking events and community involvement.
Customer Service Representative
Midwest Technical Institute
10.2017 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Battle High School
Columbia, Mo05.2018
Skills
- State and Local Taxation
- Teamwork orientation
- Payroll Management
- Tax Compliance
- Debt management
- Business Taxation
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
References
Alesha Bullock - Missouri Department Of Revenue
Former supervisor- Alesharbullock123@yahoo.com
Timeline
Customer Tax Representative
Missouri Department of Revenue
01.2021 - 10.2024
Customer Service Representative
Midwest Technical Institute
10.2017 - 01.2021
High School Diploma -
Battle High School
Similar Profiles
Nicholas StefanelliNicholas Stefanelli
Regulatory Auditor at Missouri Department Of RevenueRegulatory Auditor at Missouri Department Of Revenue
Crystal HuntCrystal Hunt
Customer Service Associate at Missouri Department Of RevenueCustomer Service Associate at Missouri Department Of Revenue
Caleb VesterCaleb Vester
Regulatory Auditor at Missouri Department of RevenueRegulatory Auditor at Missouri Department of Revenue
Kristi SloanKristi Sloan
Certified Tax Examiner and Customer Service Representative at Department of the Treasury, Internal Revenue ServiceCertified Tax Examiner and Customer Service Representative at Department of the Treasury, Internal Revenue Service
Nia GrantNia Grant
Tax Exempt Customer Service Representative at Fidelity InvestmentsTax Exempt Customer Service Representative at Fidelity Investments