Vanessa Dela Torre

• Increased client satisfaction by providing timely and accurate tax advice tailored to individual needs.
• Improved overall tax compliance by proactively addressing issues and providing solutions to clients'' concerns.
• Established trust with high net-worth individuals, leading to long-term partnerships in managing their complex taxation needs.
• Assisted in the preparation of complex tax returns for individual and estate tax accounts.
• Efficiently managed a diverse caseload, prioritizing tasks based on urgency and complexity to meet deadlines consistently.
• Achieved successful resolution of outstanding tax liabilities through skilled negotiation with IRS representatives on behalf of clients.
• Continually updated knowledge of federal and state tax laws through professional development courses and seminars.
• Collaborated with team members to ensure consistent quality of service across the board.
• Reduced audit risks by diligently reviewing financial records and identifying potential discrepancies.
• Enhanced client understanding of their financial situation by thoroughly explaining the implications of various tax strategies & tax law.
• Simplified communication with clients by translating complex tax terminology into easily understandable explanations.
• Facilitated the resolution of tax disputes, liaising with IRS representatives and presenting well-documented rationales for adjustments.
• Mentored junior staff members in best practices for effective client communication and tax return preparation.
• Conducted thorough research on tax codes and regulations to provide clients with the most current information.
• Developed strong relationships with clients, resulting in high retention rates and increased referrals.
• Prevented costly penalties for clients by ensuring full adherence to federal and state regulatory requirements.
• Provided ongoing support for clients during audits, effectively resolving issues as they arose.
• Streamlined tax filing processes for improved efficiency, ensuring all deadlines were met without errors.
• Examined accounts and records and computed tax returns according to prescribed rates, laws and regulations.
• Prepared federal and state income tax returns for individuals, businesses, trusts and estates.
• Performed tasks under limited supervision related to income tax compliance such as returns, extensions, forecasts and tax provisions for business sectors and corporate heritage business units.
• Prepared and documented accurate tax work papers for straightforward to moderately complicated income and franchise.
• Researched and provided summary memos on technical tax issues at request of partners and clients.
• Drafted tax documentation subject to detailed review and approval by department management.
• Remained educated in all current tax laws for both US and foreign countries.
• Represented clients before federal, state and local taxing authorities.
• Prepared working papers, reports and supporting documentation for audit findings.

Oversee all day to day operations are being executed efficiently while providing excellent customer satisfaction.

• Work with high profile clientele maintaining personal relationships & providing the ultimate personal shopping experience to the bottom line.

• Staff scheduling and payroll for employees.

• Elevated store’s client satisfaction ensuring the swift resolution of customer issues to preserve customer loyalty.

• Planning product ranges and preparing budget and sales.

• Set prices to maximize profits and manage the performance of lines, forecasting profits and sales, and optimizing the sales volume and profitability of designated product areas.

• Analyze bestsellers, ensuring that bestsellers reach full potential.

• Gathering information on customer’s reactions to the product and report with feedback to vendors to improve sales.

• Manage front-end operations to ensure friendly and efficient customer service.

• Coordinate and conduct all buying meetings directly with the designer or designer reps.

• Complete planned collection buys for each vendor

• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Established clear performance expectations for staff members which led to increased accountability.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
• Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
• Led a team of professionals to consistently achieve or exceed performance targets.
• Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
• Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
• Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
• Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
• Implemented quality control measures that resulted in improved products or services within the department offerings.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.