TIANA C. WILLIAMS
Houston,TX
Summary
Over 20 years of experience in travel coordination, specializing in data-driven itinerary design and client-focused service delivery. Expertise in managing travel logistics for VIP and government clients, ensuring efficient arrangements that enhance travel experiences. Proven ability to streamline processes and improve client satisfaction through meticulous planning and execution.
Overview
1
1
Certification
23
23
years of professional experience
Work History
SR Travel Advisor
Reed&Mackay/Navan
Houston , TX
08.2026 - Current
- Crafted tailored travel itineraries addressing unique client preferences and requirements.
- Coordinated comprehensive travel arrangements for domestic and international clients, enhancing overall travel satisfaction.
- Delivered exceptional service to VIP clients, ensuring personalized experiences.
Travel Agent
CWT/GBT
Houston, TX
04.2026 - 07.2026
- Managed client travel itineraries and coordinated accommodations, enhancing overall travel experience.
- Arranged military/government travel logistics, facilitating timely deployment of personnel.
- Organized travel orders, securing necessary approvals in a streamlined manner.
- Processed ticket refunds and exchanges for relocating cadets, achieving prompt resolutions.
Personal Administrative Assistant
Redefined TV
Houston
01.2020 - 01.2026
- Supported executives in organizing conferences and seminars to ensure effective meeting outcomes.
- Trained new administrators in data entry for newsletters and email blasts.
- Executed targeted email blasts to enhance networking initiatives.
- Created engaging newsletters to improve church communication outreach.
Specialized Travel Counselor
AMERICAN EXPRESS GBT
HOUSTON, USA
08.2016 - 03.2020
- Coordinated domestic and international travel arrangements for AVANGRID clients, ensuring seamless logistics and client satisfaction.
- Specialized in routing Executives travel plans via email, virtually.
- Managed travel logistics for overflow accounts, maintaining service quality during peak periods.
- Conducted training classes for new accounts, equipping agents with essential knowledge and skills for effective service delivery.
- Walked the floor and trained agents on new accounts.
- Supported demanding projects during critical phases.
TRAVEL CONSULTANT
TSI USA
HOUSTON, USA
10.2013 - 10.2016
- Designed customized travel itineraries for diverse client needs.
- Coordinated bookings for flights, hotels, and car rentals efficiently.
- Coordinated domestic and international travel logistics for McDermott account, ensuring timely and efficient arrangements.
- Researched travel destinations to provide clients with the best options.
- Serviced floating accounts during peak season, utilizing training techniques to enhance customer service.
TRAVEL AGENT
BCD TRAVEL
HOUSTON, USA
05.2012 - 10.2013
- Developed customized travel itineraries for corporate clients across various destinations.
- Coordinated travel arrangements including flights, hotels, and ground transportation.
- Coordinated domestic and international travel logistics for Apple account, ensuring seamless travel experiences for clients.
- Managed client inquiries and resolved booking issues in a timely manner.
TRAVEL AGENT
CORPORATE TRAVEL PLANNERS
HOUSTON, USA
07.2008 - 05.2012
- Coordinated VIP physician and government travel at MD Anderson, ensuring seamless arrangements.
- Supported travel coordinators in managing logistics for cancer patients, ensuring timely and comfortable travel arrangements.
- Organized conferences and meetings to facilitate effective collaboration among stakeholders.
- Maintained accurate documentation by updating reports in Excel and Word, contributing to streamlined operations.
TRAVEL AGENT
AMERICAN EXPRESS CORPORATE TRAVEL
HOUSTON, USA
09.2003 - 07.2008
- Coordinated travel logistics for overflow accounts, ensuring timely and accurate arrangements.
- Trained agents on new accounts, enhancing team knowledge and service quality.
- Supported critical project deadlines, facilitating successful project completion.
- Managed multiple accounts during after-hours shifts.
Education
Travel Diploma -
AMERICAN AIRLINES TRAVEL ACADEMY
DALLAS, TXSkills
- Travel software proficiency
- Sabre and Apollo
- Graphical Sabre
- Worldspan
- Amadeus
- Travel Itinerary Design
- Data Analysis Techniques
Certification
- Travel Agent
Timeline
SR Travel Advisor
Reed&Mackay/Navan
08.2026 - Current
Travel Agent
CWT/GBT
04.2026 - 07.2026
Personal Administrative Assistant
Redefined TV
01.2020 - 01.2026
Specialized Travel Counselor
AMERICAN EXPRESS GBT
08.2016 - 03.2020
TRAVEL CONSULTANT
TSI USA
10.2013 - 10.2016
TRAVEL AGENT
BCD TRAVEL
05.2012 - 10.2013
TRAVEL AGENT
CORPORATE TRAVEL PLANNERS
07.2008 - 05.2012
TRAVEL AGENT
AMERICAN EXPRESS CORPORATE TRAVEL
09.2003 - 07.2008
Travel Diploma -
AMERICAN AIRLINES TRAVEL ACADEMY