Adept at enhancing operational efficiency and client satisfaction, my tenure at Great Lakes Countertops and Kitchens underscored my expertise in data entry and professional communication. Demonstrated success in improving document management processes and fostering client relations, I excel in fast-paced environments, ensuring confidentiality and meticulous recordkeeping.
Work History
Administrative Assistant
Great Lakes Countertops and Kitchens
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Direct Support Professional
Lakes LifeSkills
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Participated in ongoing training opportunities to stay current on best practices in disability support services.
Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Assisted disabled clients to support independence and well-being.
Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Monitored clients to assess and report physical and behavioral changes to supervisors.
Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Telemarketer
AquaCare USA
Managed a high volume of calls daily while maintaining professionalism and efficiency.
Answered calls, took messages, and transferred calls to correct individuals.
Completed daily cold calling and outreach to build sales pipeline.
Generated new leads through targeted cold calling efforts, expanding the company''s client base.