Tiana Davis
Missouri City,TX
Summary
Dynamic Lead Pharmacy Technician with over 18 years of experience in pharmacy operations. Skilled in training and mentoring teams, ensuring regulatory compliance, and streamlining inventory management processes. Committed to enhancing patient satisfaction through quality assurance and efficient workflow practices.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Lead Pharmacy Technician
HEB Pharmacy
Missouri City, TX
09.2007 - Current
- Oversaw daily pharmacy operations ensuring compliance with state and federal regulations.
- Trained and mentored junior pharmacy technicians on best practices and workflow efficiency.
- Managed inventory control processes to optimize medication availability and reduce waste.
- Implemented quality assurance protocols enhancing accuracy in prescription filling procedures.
- Collaborated with pharmacists to streamline patient care services improving overall satisfaction.
- Developed training materials for new staff, fostering a knowledgeable team environment.
- Coordinated medication therapy management initiatives promoting patient adherence and safety.
- Evaluated workflow processes identifying areas for improvement to enhance operational efficiency.
- Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
Pharmacy Technician
Harris Health System - Ben Taub General Hospital
Houston, TX
06.2010 - 01.2013
- Processed and dispensed medications accurately in compliance with pharmacy regulations.
- Assisted pharmacists in preparing sterile and non-sterile compounding procedures.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Provided patient education on medication usage, side effects, and storage requirements.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
Education
Associate of Science - General Studies
Houston Community College
Houston, TX05.2010
High School Diploma -
Dollarway High
Pine Bluff, AR05.2003
Skills
- Problem-solving skills
- Pharmacy software proficiency
- Inventory control
- Order verification
- Prescription processing
- HIPAA
- Insurance verification
- Insurance billing
- Regulatory compliance
- Team collaboration
- Drug storage procedures
- Updating medication histories
- Manual and automated medication dispensing
Accomplishments
- Increased customer retention 25% by delivering top-notch customer service from prescription drop-off to pick-up.
- Processed and filled over 600 prescriptions per day.
- Supervised team of 10 staff members.
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician - 18 years
Languages
English
Native or Bilingual
Timeline
Pharmacy Technician
Harris Health System - Ben Taub General Hospital
06.2010 - 01.2013
Lead Pharmacy Technician
HEB Pharmacy
09.2007 - Current
Associate of Science - General Studies
Houston Community College
High School Diploma -
Dollarway High
Lupe Salcedo pharmacy tech award for HEB Pharmacy
This particular award is awarded to the best of the pharmacy technicians in HEB Pharmacy company. This award is named after an amazing technician that always went over and beyond for his customers, community, and fellow partners. Anyone awarded this award is beyond amazing at their job. They are not only a pharmacy tech, they are a wonderful person.