Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tiana Ellis

Charlotte,NC

Summary

Motivated Fraud Specialist with one year of expertise investigating suspicious activity. Knowledgeable resource committed to finding answers and working with customers and interdepartmental personnel. Promoting exemplary skills in account protection, analytics and fraud pattern detection. Ready to leverage training and experience to take on new professional challenges.

Overview

13
13
years of professional experience

Work History

Fraud & Claims Specialist

Wells Fargo
Charlotte, NC
04.2021 - Current
  • Research, review and analyze complex transactions and claims using multiple online systems and research/testing techniques to identify financial crimes activities, policy violations and/or suspicious situations to mitigate and/or recover losses
  • Documents research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO), and Suspected Financial Abuse
  • Identifies patterns, anomalies and trends and may analyze findings to determine extent of suspicious or unusual activity and level of risk
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyze large amounts of data to find patterns of fraud and anomalies.
  • Investigate cases of online fraud which involves upwards of $500- 2500 per case

Advanced Medical Support Assistant ​

U.S
Wappingers Falls, NY
09.2017 - 02.2021
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • Identified risks factors based on behavioral indicators in patients.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Managed over 50 incoming patient calls per day

Community Associate

NYC Department Of Homeless Services, HomeSTAT
New York, NY
02.2016 - 09.2017
  • Canvassed specific maps throughout Manhattan (searching for chronic homelessness including health/behavioral risks).
  • Contributed to reduction of chronic homelessness by 12% with program initiative
  • Conducted data reports through homeless assistance portal (311 mobile app).
  • Diffused difficult/hostile situations in work field.
  • Worked closely with supervisors / teams utilizing different communication via phone/email.
  • Monitored and documented risks over time.

Community Assistant

NYC Human Resources, HRA, Mayor DeBlasio’s IDNYC
New York, NY
05.2015 - 02.2016
  • Assisted applicants with applications/acquiring documents.
  • Assisted supervisors in performance management procedures and planning daily goals.
  • Maintained confidentiality and security of employee and departmental records, files, and information including personal data, employee privacy, and matters relating to employee discipline
  • Managed and sustained all services at front desk.
  • Provided exceptional customer service to for all applicants.

Beauty Department Manager

CVS Pharmacy
Peekskill, NY
05.2009 - 05.2015
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Increased store sales by 15%
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.

Education

Bachelor’s Degree - Business Administration, Marketing

Berkeley College
White Plains, NY
06.2014

Skills

  • Customer Accounts Management
  • Procedure Reviewing
  • Customer Needs Assessments
  • Effective Written, interpersonal and verbal Communication
  • Calculating Risks
  • Fraud Detection
  • Customer Satisfaction
  • Client Relationships
  • HIPAA Guidelines
  • Adaptable and Flexible

Affiliations

Monat: multi-leveled marketing company, which sells haircare, skincare, and wellness products.

PEGM: Prayer Empowerment Global Ministries

Timeline

Fraud & Claims Specialist

Wells Fargo
04.2021 - Current

Advanced Medical Support Assistant ​

U.S
09.2017 - 02.2021

Community Associate

NYC Department Of Homeless Services, HomeSTAT
02.2016 - 09.2017

Community Assistant

NYC Human Resources, HRA, Mayor DeBlasio’s IDNYC
05.2015 - 02.2016

Beauty Department Manager

CVS Pharmacy
05.2009 - 05.2015

Bachelor’s Degree - Business Administration, Marketing

Berkeley College

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Tiana Ellis