Kiara Rogers
Charlotte,NC
Summary
A results-oriented financial service professional with 1 year of diversified experience. A top performer with a record of consistently meeting or exceeding goals and customer expectations. Skilled at working in a fast-paced environment, effectively assessing claims, and keeping up with business needs.
Overview
5
5
years of professional experience
Work History
Fraud & Claims Specialist
Wells Fargo
09.2022 - Current
- Experience with working Debit Card and Pin claims.
- Knowledgeable of Wells Fargo claim systems such as DAT, Visa, CIV, and Hogan.
- Conduct forensic analyses of financial records to identify fraudulent activity and accurately report findings.
- Analyze and identify potential fraudulent activity on account and take action to prevent loss.
- Consistently maintaining 0% ACW rating in metrics.
Keyholder
Bare Minerals
11.2018 - 01.2023
- Completed store opening and closing procedures.
- Leveraged sales expertise to promote products and capitalized on up-sell opportunities.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed, updated and organized Microsoft Excel databases to handle customer and sales data.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Managed team of 7 associates.
Business Development Representative
Hendrick Automotive Group
06.2021 - 03.2022
- Expanded business through effective network development, identifying new and prospective clients.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
- Tracked sales calls in database for relationship management.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Manage over 80 plus calls per day.
Education
Bachelor of Arts - Mass Communications and Media Studies, Marketing
Winston-Salem State University
Winston-Salem, NC2018
Skills
- Articulate and well-spoken
- Team building
- Professional phone etiquette
- Research and analysis
- Microsoft Office proficiency
- Time management
Timeline
Fraud & Claims Specialist
Wells Fargo
09.2022 - Current
Business Development Representative
Hendrick Automotive Group
06.2021 - 03.2022
Keyholder
Bare Minerals
11.2018 - 01.2023
Bachelor of Arts - Mass Communications and Media Studies, Marketing
Winston-Salem State University
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