Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tiana Gonzalez

Staples,MN

Summary

Experienced with guest services, facility maintenance, and activity coordination in resort environments. Utilizes strong communication and organizational skills to ensure smooth operations and guest satisfaction. Track record of maintaining high standards of cleanliness, safety, and customer service.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

Caseys Genral Store
10.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.

Resort Worker

Campfire Bay Resort
05.2020 - 09.2026
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Participated in regular staff meetings to discuss performance metrics, guest feedback, and potential areas for improvement, fostering a collaborative work environment focused on continuous growth and development.
  • Managed daily operations of the resort, ensuring efficient and smooth workflows.
  • Assisted in maintaining a clean and welcoming resort environment for all guests to enjoy their stay.
  • Contributed positively to the resort''s reputation by maintaining a professional demeanor and providing excellent customer service at all times.

Education

Bachelor of Arts - Criminal Justice

Minnesota State University Moorhead
Moorhead, MN
05-2026

Associate of Arts - AA

Central Lakes Collage
Brainerd, MN
05-2024

High School Diploma -

Pillager High School
Pillager, MN
05-2024

Skills

  • Strong work ethic
  • Recreational activities planning
  • Sales and upselling
  • Cultural awareness
  • Cash handling experience
  • Cleaning and sanitizing
  • Food preparation
  • Housekeeping
  • Teamwork
  • Customer service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Cashier

Caseys Genral Store
10.2024 - Current

Resort Worker

Campfire Bay Resort
05.2020 - 09.2026

Bachelor of Arts - Criminal Justice

Minnesota State University Moorhead

Associate of Arts - AA

Central Lakes Collage

High School Diploma -

Pillager High School

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