Tiana Hall
Columbus,OH
Summary
Dynamic manager with a proven track record at Wendy's Fast Food, excelling in employee engagement and conflict resolution. Enhanced customer satisfaction through effective communication and prompt dispute resolution, fostering loyalty and repeat business. Skilled in task management, ensuring a productive environment while maintaining high service standards.
Overview
10
10
years of professional experience
Work History
Manager
Wendys Fast Food
09.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
Assurant Specialty Property
11.2016 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
Oic of Clark County
05.2015 - 11.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
GED -
Greene Works
Ged01-2008
Skills
- Employee engagement
- Task management
- Conflict resolution
- Customer satisfaction
Timeline
Manager
Wendys Fast Food
09.2024 - Current
Customer Service Representative
Assurant Specialty Property
11.2016 - 06.2018
Receptionist
Oic of Clark County
05.2015 - 11.2016
GED -
Greene Works
Similar Profiles
Blake CannonBlake Cannon
Restaurant Team Member at Wendys Fast FoodRestaurant Team Member at Wendys Fast Food
Valeria CerdaValeria Cerda
Management Team Member at Wendys Fast FoodManagement Team Member at Wendys Fast Food
Dashanique AdderleyDashanique Adderley
Cashier at Wendys Fast FoodCashier at Wendys Fast Food
Markietta FergusonMarkietta Ferguson
Cashier at Wendys Fast FoodCashier at Wendys Fast Food
Hunter KelloggHunter Kellogg
Lab Technician at Wexner Medical Center, The Ohio State UniversityLab Technician at Wexner Medical Center, The Ohio State University