Tiana Hoskins
Gilbert,ARIZONA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Cerberan Group
09.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Cake Decorator
Honey Moon Sweets
08.2018 - 09.2021
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Decorated pastries and cakes using colorful icings and piping techniques.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Packaged finished products for sale.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Coordinated services under supervision of lead baker.
- Followed food safety standards when handling ingredients.
- Prepared frostings and other toppings for cakes and pastries.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished bakery items in display cases.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Trained new employees on bakery methods and procedures.
- Cleaned and maintained kitchen equipment and oven.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Determined baking times for various items.
Pie Baker
Piefection Pie Shop
04.2018 - 08.2018
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
Bakery Clerk
Walmart
02.2015 - 04.2018
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Inspected goods to establish accurate pricing and labeling.
- Used utensils and equipment to portion, wrap and display bakery items.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Associate of Arts - Culinary
Central Arizona College
Coolidge, AZ05.2018
High School Diploma -
Plainfield Central High School
Plainfield, IL05.2014
Skills
- Product and Service Knowledge
- Operations Management
- Employee Performance Evaluations
- Employee Scheduling
- Task Delegation
- Team Motivation
- Google Drive
- Orientation and Training
- Staff Development
Timeline
Assistant Manager
Cerberan Group
09.2021 - Current
Cake Decorator
Honey Moon Sweets
08.2018 - 09.2021
Pie Baker
Piefection Pie Shop
04.2018 - 08.2018
Bakery Clerk
Walmart
02.2015 - 04.2018
Associate of Arts - Culinary
Central Arizona College
High School Diploma -
Plainfield Central High School
Similar Profiles
Sheng WangSheng Wang
Senior Data Scientist/Algo Solution PIC at Daraz Group (Alibaba Group - Alibaba International Digital Commerce Group)Senior Data Scientist/Algo Solution PIC at Daraz Group (Alibaba Group - Alibaba International Digital Commerce Group)
PRASHANT MISRAPRASHANT MISRA
Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)
Timothy MooreTimothy Moore
Sales Manager at Retail Sales Group, Vanguard GroupSales Manager at Retail Sales Group, Vanguard Group
Carter SommersCarter Sommers
Lifeguard at Seville Country ClubLifeguard at Seville Country Club
NATHANIEL KENNEDYNATHANIEL KENNEDY
VP Brand and Customer Experience at Horizon Hobby.comVP Brand and Customer Experience at Horizon Hobby.com