Tiana Jones
Easton,PA
Summary
Qualified Desired Position with strong background in leading and managing teams to achieve organizational goals. Successfully spearheaded multiple projects, ensuring timely completion and adherence to quality standards. Demonstrated expertise in strategic planning and team development, fostering collaborative and efficient work environment. Professional manager ready to lead teams with strong focus on collaboration and achieving results. Skilled in strategic planning, project management, and performance optimization. Known for reliability, adaptability, and effective communication. Prepared to drive impactful change and streamline operations for maximum efficiency.
Overview
17
17
years of professional experience
Work History
Optical Lead Manager
Visionworks
Easton, PA
03.2023 - Current
- Led team in achieving operational efficiency through process optimization and workflow management.
- Developed training programs for staff to enhance customer service and product knowledge.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Analyzed sales data to identify trends and inform strategic decisions for product placement.
Assistant Manager
Eyecare on Easton
Somerset, NJ
07.2017 - 11.2022
- Assisted in managing daily operations and staff scheduling to enhance team efficiency.
- Coordinated patient appointments and follow-ups, ensuring optimal service delivery.
- Implemented inventory management processes to maintain adequate stock levels.
- Trained new staff on company policies, procedures, and customer service standards.
Hair Assistant
Buddhas Loft
Metuchen, NJ
07.2016 - 11.2016
- Assisted stylists with client consultations and service preparations.
- Maintained cleanliness and organization of salon equipment and workstations.
- Supported inventory management by restocking supplies as needed.
- Greeted clients warmly, enhancing overall customer experience.
Customer Service Cashier
Shoprite
Piscataway, NJ
10.2013 - 08.2015
- Processed customer transactions efficiently at point-of-sale terminals.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout areas.
- Collaborated with team members to enhance customer service experiences.
Drive Through
Wendys
Middlesex, NJ
02.2009 - 01.2013
- Delivered food orders promptly to ensure customer satisfaction and repeat business.
- Maintained cleanliness and organization of vehicle to uphold health and safety standards.
- Communicated effectively with team members to coordinate efficient delivery schedules.
- Adapted to changing traffic conditions to optimize route efficiency and minimize delays.
Education
No Degree - Business
Bennett College
Greensboro, NC01-2013
Cosmetology - Cosmetology
The Salon Professional Academy
South Plainfield, NJ07-2014
Accomplishments
- Achieved top sales through effectively helping with patients understand the value in eyewear.
- Collaborated with team of 10 in the development of high sale volume.
Timeline
Optical Lead Manager
Visionworks
03.2023 - Current
Assistant Manager
Eyecare on Easton
07.2017 - 11.2022
Hair Assistant
Buddhas Loft
07.2016 - 11.2016
Customer Service Cashier
Shoprite
10.2013 - 08.2015
Drive Through
Wendys
02.2009 - 01.2013
No Degree - Business
Bennett College
Cosmetology - Cosmetology
The Salon Professional Academy