Tiana Knott
Overview
15
15
years of professional experience
Work History
Care Management Assistant
Park Nicollet Methodist Hospital
01.2022 - Current
- Initiated prior authorizations for insurance claims and followed up on submissions.
- Completed notarizations for patients and colleagues throughout organization.
- Assisted patients with completing financial documents to submit for insurance payments.
- Coordinated dialysis appointments for discharging patients.
- Fielded phone calls in regards to insurance and discharge planning to RN and Social Work Care Managers.
- Efficiently completed various requests from team in a timely manner.
- Attended regularly scheduled case management and staff meetings.
- Facilitated smooth transitions between care settings by arranging necessary transportation and communicating relevant information to receiving facilities.
Lead Customer Service Specialist
Star Tribune
03.2021 - 12.2021
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Manage Senior Vice President of Circulation's voicemail as well as email by responding appropriately and promptly to customer requests
- Distribute daily workload to team and ensure that work is completed in a timely manner
Customer Service Specialist
Star Tribune
01.2019 - 03.2021
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Dietary Aide
North Memorial Health
05.2010 - 03.2019
- Quickly and accurately served specific meals to patients with special dietary needs
- Patiently and compassionately assisted patients requiring assistance eating meals
- Distributed food to wait staff quickly to provide excellent customer satisfaction
Education
Bachelor of Arts -
Metropolitan State University
Saint Paul, MN05.2018
Skills
- Case analysis
- Follow-up skills
- Confidentiality
- Client assessment
- Teamwork
- Customer service
- Problem-solving abilities
- Reliability
- Team collaboration
- Effective communication
Timeline
Care Management Assistant
Park Nicollet Methodist Hospital
01.2022 - Current
Lead Customer Service Specialist
Star Tribune
03.2021 - 12.2021
Customer Service Specialist
Star Tribune
01.2019 - 03.2021
Dietary Aide
North Memorial Health
05.2010 - 03.2019
Bachelor of Arts -
Metropolitan State University
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