Barbara Budz
Lemont,IL
Overview
14
14
years of professional experience
Work History
Care management assistant
Advocate Aurora Health Care
Downers Grove, Illinois
02.2023 - Current
- Coordinated patient appointments and managed scheduling for medical staff.
- Assisted in maintaining accurate patient records and documentation systems.
- Collaborated with healthcare providers to streamline case management processes.
- Supported discharge planning by coordinating follow-up care with patients and families.
- Monitored case files to ensure compliance with healthcare regulations and policies.
- Participated in team meetings to discuss patient progress and care strategies.
- Maintained accurate records and documentation of all cases in accordance with agency policies and procedures.
- Provided support services such as assessment, information and referral, advocacy, crisis intervention, and follow-up services.
- Coordinated transportation arrangements for clients attending appointments or classes.
Eligibility Specialist
Change Healthcare
Downers Grove, Illinois
11.2019 - 02.2023
- Assisted clients in understanding program requirements and processes.
- Reviewed eligibility applications for accuracy and completeness.
- Coordinated with internal teams to verify client information and documentation.
- Maintained up-to-date knowledge of policies and regulations affecting eligibility.
- Conducted interviews to gather necessary information from applicants.
- Evaluated Medicaid applications for eligibility compliance and completeness.
- Assisted clients in understanding Medicaid benefits and application processes.
- Coordinated with healthcare providers to gather necessary documentation for claims.
- Maintained accurate records of client interactions and application statuses in databases.
- Reviewed updates to Medicaid policies to ensure adherence and accuracy in processing.
- Educated clients on additional assistance programs related to Medicaid services.
- Evaluated appeals of denied applications using established criteria.
Insurance Customer Service Representative
Olson Insurance Group
Evergreen Park, Illinois
10.2011 - 03.2019
- Assisted customers with policy inquiries and coverage options.
- Processed claims efficiently, ensuring timely resolution for clients.
- Educated clients on insurance products and services available.
- Managed customer accounts, updating information as needed.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Provided quotes on various types of insurance policies.
- Processed billing inquiries and resolved discrepancies efficiently.
Education
High School Diploma -
Lemont High School
Lemont05-2007
Some College (No Degree) - Healthcare Managment
Joliet Junior College
Joliet, ILSkills
- Patient scheduling
- Case documentation
- Healthcare compliance
- Discharge planning
- Eligibility evaluation
- Client advocacy
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Follow-up skills
Languages
Polish
Native/ Bilingual
Timeline
Care management assistant
Advocate Aurora Health Care
02.2023 - Current
Eligibility Specialist
Change Healthcare
11.2019 - 02.2023
Insurance Customer Service Representative
Olson Insurance Group
10.2011 - 03.2019
High School Diploma -
Lemont High School
Some College (No Degree) - Healthcare Managment
Joliet Junior College