Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Second Language
Languages
Timeline
Generic

Kimberly Rosado

Ocala,FL

Summary

Results-driven, dependable, and hardworking professional with a proven track record of consistently delivering high-quality work and providing exceptional customer service. Seeks to leverage skills and experience in the healthcare industry to pursue new career advancement opportunities. Committed to delivering outstanding outcomes and exceeding expectations, dedicated to making a positive impact in the lives of patients and contributing to the success of a healthcare organization.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Care Management Assistant

AdventHealth
01.2025 - Current
  • Collaborated with insurance companies to obtain pre-authorization for medical procedures or treatments as needed
  • Utilized electronic health records (EHR) systems to document patient information accurately and efficiently
  • Assisted in the coordination of home healthcare services such as skilled nursing visits, physical therapy sessions, or durable medical equipment delivery
  • Ensured compliance with regulatory requirements related to documentation standards and quality assurance measures
  • Facilitated communication between different healthcare providers involved in a patient's care journey
  • Evaluated the effectiveness of community resources available for patients' post-discharge needs
  • Identified potential barriers or gaps in the delivery of healthcare services; developed strategies for overcoming them
  • Maintained accurate and up-to-date documentation of all case management activities
  • Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality
  • Advocated for patients' rights and ensured they received timely and appropriate medical interventions

PCT/Unit Secretary

HCA Florida Ocala Hospital
02.2023 - 12.2024
  • Patient care
  • Nurse technician
  • Admitting patients
  • Discharging patients
  • Keeping track of staff and patients
  • Answering calls
  • Calling doctors consults
  • Organizing charts and patient information
  • Keeping stations stocked
  • Providing updates pertaining to the unit

Medical Front Office Assistant

FLORIDA WOMEN'S HEALTH, LLC.
10.2022 - 01.2023
  • Answering calls
  • Scheduling
  • Translating
  • Verification
  • Check out
  • Check in
  • Medical records
  • Appointment reminders
  • Collecting payment

Ophthalmic Assistant

St. Luke's Cataract & Laser Institute
05.2022 - 10.2022
  • Diagnostic testing
  • Work up tech
  • Charting
  • Documentation
  • EHR

Medical Administrative Assistant

Spine and Injury Associates
07.2021 - 02.2022
  • Records
  • Therapy assistant
  • Scheduling
  • Insurance
  • PIP
  • HIPAA
  • Administrative assistant

Ophthalmology Technician/Biller

Associated Comprehensive Eye Care
09.2019 - 07.2021
  • Submitting claims
  • Posting claims
  • Medical biller
  • Medical reception
  • Check in patients
  • Check out patients
  • Collecting insurance details
  • Insurance calls and denials
  • Posting patient payments
  • Answering patient questions
  • Performing ophthalmology patient intake eye exams
  • Visual fields
  • Macular, optic nerve, and retinal scans
  • Checking visual acuity and eye pressure
  • Obtaining patient medical history
  • HIPAA

Biling and Coding Specialist

Absolute Health
09.2018 - 10.2019
  • Medical Billing
  • Medical Coding
  • ICD 10
  • CPT
  • Insurances
  • Medicare
  • HIPAA
  • EHR
  • E Clinical Works

Front Desk Clerk

Absolute Health Internal Medicine
09.2018 - 10.2019
  • Check in/Check out
  • Insurance eligibility checks
  • Update insurances
  • Add new patients
  • Schedule
  • Functional medicine
  • Hyperbaric chamber set up
  • Supplement sales
  • Medical records
  • HIPPA
  • Basic Billing tasks
  • Clinical works EHR
  • Collect payments
  • Reports
  • Emails
  • Patient request
  • Patient assistance

Ophthalmology technician

Florida Eye Specialist Institute
02.2018 - 09.2018
  • Company Overview: Dr Latif Hamed
  • Performing eye tests/working up patients- Optic nerve scans, retinal scans, fundus photos, refractions, ptosis fields, visual fields, vision examines, and ocular allergy test
  • Scheduling and cancelling patients
  • Providing the doctor with patient concerns and questions
  • Dilating patients and prepping for in office procedures such as YAG laser, LRI, and SLT
  • Prepping charts
  • Abiding my HIPPA
  • Calling in prescriptions, answering and returning patient calls
  • Dr Latif Hamed

Supervisor / Team Lead

Ansafone Contact Centers
10.2015 - 03.2018
  • Take calls for doctor offices and direct them to the appropriate party
  • Set appointments for the patients and answer general questions
  • Use a computer to access Electronic Health Records and verify and update patient information
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Complete contract forms prepare change of address records, or issue service discontinuance orders, using computer
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Sales Associate

General Nutrition Centers
02.2014 - 08.2015
  • Nutrition
  • Sales
  • Stock
  • Cashier
  • Shipment
  • Bank drops
  • Customer Service

Nutrition Consultant

General Nutrition Centers
09.2014 - 04.2015

Retail Sales

Bealls Outlet
09.2012 - 01.2014
  • Answered questions regarding the store and its merchandise
  • Computed sales prices, totaled purchases and received and processed cash or credit payment
  • Described merchandise and explained use, operation, and care of merchandise to customers
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Maintained records related to sales
  • Placed special orders or called other stores to find desired items
  • Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and media

Cashier

Giant Food Stores
11.2009 - 04.2010
  • Assisted customers by providing information and resolving complaints
  • Assisted in processing and replenishing merchandise, monitored floor stock and ensured establishment was clean and inviting
  • Created a positive atmosphere by greeting customers upon entering establishment and providing a pleasant and friendly shopping experience

Education

Diploma in Nursing - Licensed Practical Nurse

Taylor College
Ocala, FL
04.2025

College Diploma - Emergency Medical Services

City College-Gainesville
Gainesville, FL
04.2021

Associate of Science degree - Health Science

Ultimate Medical Academy
Tampa, FL
10.2017

Skills

  • Clerical Experience
  • Medical Scheduling
  • Microsoft Office
  • Phone Etiquette
  • Medical Terminology
  • EMR Systems
  • Medical Coding
  • Organizational skills
  • Microsoft Word
  • Computer skills
  • Ophthalmology Experience
  • Vital signs
  • Insurance Verification
  • Medical Billing
  • Basic life support
  • Medical Office Experience
  • Medical Records
  • Data Entry
  • Triage
  • Patient care
  • Communication skills
  • HIPAA
  • Microsoft Excel
  • Customer service
  • Anatomy Knowledge
  • Medical Receptionist

Accomplishments

  • EMT Diploma
  • Associates degree in science- Medical Administration
  • Licensed practical nursing student in final semester

Certification

  • BLS Certification, BLS/CPR, 05/01/23, 05/31/25
  • EMT Certification

Second Language

Spanish

Languages

Spanish
Full Professional

Timeline

Care Management Assistant

AdventHealth
01.2025 - Current

PCT/Unit Secretary

HCA Florida Ocala Hospital
02.2023 - 12.2024

Medical Front Office Assistant

FLORIDA WOMEN'S HEALTH, LLC.
10.2022 - 01.2023

Ophthalmic Assistant

St. Luke's Cataract & Laser Institute
05.2022 - 10.2022

Medical Administrative Assistant

Spine and Injury Associates
07.2021 - 02.2022

Ophthalmology Technician/Biller

Associated Comprehensive Eye Care
09.2019 - 07.2021

Biling and Coding Specialist

Absolute Health
09.2018 - 10.2019

Front Desk Clerk

Absolute Health Internal Medicine
09.2018 - 10.2019

Ophthalmology technician

Florida Eye Specialist Institute
02.2018 - 09.2018

Supervisor / Team Lead

Ansafone Contact Centers
10.2015 - 03.2018

Nutrition Consultant

General Nutrition Centers
09.2014 - 04.2015

Sales Associate

General Nutrition Centers
02.2014 - 08.2015

Retail Sales

Bealls Outlet
09.2012 - 01.2014

Cashier

Giant Food Stores
11.2009 - 04.2010

College Diploma - Emergency Medical Services

City College-Gainesville

Diploma in Nursing - Licensed Practical Nurse

Taylor College

Associate of Science degree - Health Science

Ultimate Medical Academy

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