Leslie Fleming
Redford
Summary
Dynamic Care Management Assistant with proven organizational and interpersonal skills at Corewell Health Wayne. Expert in processing patient information and securing insurance authorizations, ensuring compliance, and enhancing patient experience. Recognized for implementing efficient systems that safeguard patient data while training staff to uphold high standards of care.
Overview
4
4
years of professional experience
Work History
Care Management Assistant
Corewell Health Wayne
01.2025 - Current
- Delivered, explained, received, and documented patient family signatures on the mandated CMS Important Notice of Discharge Appeal Rights while maintaining accurate records of all deliveries and attempts.
- Processed patient care information accurately and on time, ensuring compliance and continuity of care.
- Submitted insurance authorizations through provider portals, enabling patients' seamless transition to post-care facilities.
- Processing patients appeals through Commence Health portal.
- Provided clerical support to Care Management staff, facilitating smooth operations.
- Entered patient information accurately into medical charts.
Office Coordinator Acute Injury Clinic
Corewell Health Taylor
06.2024 - 01.2025
- Supervised staff scheduling, timekeeping, hiring, training, and performance evaluation, ensuring smooth operations during direct reports' absences.
- Managed office duties including payroll, inventory ordering, and patient scheduling to maintain operational efficiency.
- Schedule appointments and manage patient records using electronic medical record systems.
- Ensured patients signed compliance forms during check-in and check-out processes.
- Developed systems to protect patients' information during receipt of medical documents, enhancing data security.
Business Office Assistant
Corewell Health Livonia/Farmington Hills
08.2022 - 06.2024
- Greeted patients and scheduled medical procedures, enhancing patient flow and satisfaction.
- Reviewed patient summaries at check-in to ensure clarity on next steps and physician instructions.
- Update and organize patient’s files to ensure all information is current for physician review.
- Obtain authorization for procedures or testing ordered by physicians.
- File paperwork and keep all patient information updated in our system.
- Ordered supplies and maintained office standards to support efficient operations.
- Follow facility confidentiality and patient rights policies outlined in HIPAA procedures.
Education
Bachelor of Science - Health Sciences
Southern New Hampshire University
Hooksett, NH01-2027
AAS - Health Care Administration
Oakland Community College
Southfield, MI05-2022
Skills
- Care coordination
- Patient advocacy
- Organizational skills
- Problem-solving ability
- Training and development
- Team collaboration
- Analytical skills
- Computer proficiency
- Written communication
- Oral communication
- Interpersonal skills
Timeline
Care Management Assistant
Corewell Health Wayne
01.2025 - Current
Office Coordinator Acute Injury Clinic
Corewell Health Taylor
06.2024 - 01.2025
Business Office Assistant
Corewell Health Livonia/Farmington Hills
08.2022 - 06.2024
Bachelor of Science - Health Sciences
Southern New Hampshire University
AAS - Health Care Administration
Oakland Community College