Melissa Otis
McDonough,GA
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
12
12
years of professional experience
Work History
Care Management Assistant
Piedmont Rockdale Hospital
09.2022 - Current
- Enhanced patient care by efficiently coordinating case management processes and collaborating with healthcare professionals.
- Streamlined service delivery for patients by organizing and maintaining accurate case records and documentation.
- Improved patient outcomes with thorough assessment, planning, and advocacy in the case management process.
- Assisted in reducing hospital readmissions by effectively monitoring and following up on discharged patients'' progress.
- Contributed to efficient discharge planning, working closely with social workers and other team members to secure appropriate post-hospital care arrangements.
- Facilitated smooth transitions between care settings by arranging necessary transportation and communicating relevant information to receiving facilities.
Medical Scheduler
Northside Hospital
01.2012 - 09.2022
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Enhanced patient satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced patient wait times by effectively managing schedules for multiple healthcare providers.
- Improved office efficiency, coordinating appointments and rescheduling requests promptly.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
- Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
Education
Associate of Science - Respiratory Therapy
Southern Crescent Technical College
Griffin, GA06.2023
Skills
- Team Collaboration
- Critical Thinking
- Client Assessment
- Record Keeping
- Case Planning
- Case Management
- Heartsaver CPR AED (CPR AED)
- Microsoft Office
- Anatomy Knowledge
- EMR Systems
- ICD-10
- Medical Records Review
- CPT Coding
- Medical Scheduling
- Insurance Verification
Timeline
Care Management Assistant
Piedmont Rockdale Hospital
09.2022 - Current
Medical Scheduler
Northside Hospital
01.2012 - 09.2022
Associate of Science - Respiratory Therapy
Southern Crescent Technical College
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