Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiana Lopez

Buffalo,NY

Summary

Friendly and reliable Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

9
9
years of professional experience

Work History

Cashier

ECC Bursar
09.2023 - Current
  • Processing payments and assist students in interpreting their account
  • Prepare daily deposit and supporting paperwork (verify & balance cash drawer daily)
  • Distribute refund and student payroll checks
  • Assist in the collection of past due accounts
  • Assist in issuing id cards and parking permits


Phlebotomist Technician

CSL Plasma
02.2022 - 09.2023
  • Perform venipuncture and skin puncture procedures to collect blood samples from donors
  • Ensure that all donor safety protocols are followed, including the use of personal protective equipment (PPE)
  • Maintain a clean and safe work environment by adhering to CSL Plasma’s standard operating procedures
  • Monitor donor reactions during donation process and take appropriate action if necessary
  • Perform quality control tests on collected specimens and document results
  • Provide excellent customer service to donors, answering questions and addressing concerns in a professional manner
  • Accurately enter data into computer systems and maintain accurate records

Data Entry Specialist

KR Communications
04.2019 - 02.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Maintained files, records and chronologies of entry activities.
  • Identified data entry errors and reported to necessary departments.

Sales Associate

Blue Wireless
08.2018 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Taking care of customer service issues
  • Demonstrating knowledge of mobile phones, accessories, and service plans
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Assistant Store Manager

Dollar General
01.2015 - 04.2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.

Education

No Degree - Phlebotomy Certificate

Erie 1 BOCES
Buffalo, NY
05.2022

GED -

Adult Education Kenmore Middle
Kenmore, NY
07.2021

Skills

  • POS Systems
  • Product Restocking
  • Cash Handling
  • Payment Collection
  • Customer Service
  • Quality Control Guidelines
  • Microsoft Office
  • Organizational Abilities
  • HIPAA
  • Recording Data
  • Venipuncture
  • Specimen Labeling Procedures

Timeline

Cashier

ECC Bursar
09.2023 - Current

Phlebotomist Technician

CSL Plasma
02.2022 - 09.2023

Data Entry Specialist

KR Communications
04.2019 - 02.2022

Sales Associate

Blue Wireless
08.2018 - 08.2019

Assistant Store Manager

Dollar General
01.2015 - 04.2018

No Degree - Phlebotomy Certificate

Erie 1 BOCES

GED -

Adult Education Kenmore Middle

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Tiana Lopez