Summary

Overview

Work History

Education

Skills

Timeline

Tiana Marie Douglas

HR & Administrative Generalist

Summary

Detail-obsessed Administrative Coordinator with comprehensive experience in human resources and executive support. A knack for organizing chaos and facilitating a positive workplace and effective communication. Committed to delivering exceptional support that enables teams and leaders to operate at their best. Seeking a role that not only aligns with what I do best, but also challenges me to grow, learn, and contribute in deeper, more impactful ways.

Overview

years of professional experience

Languages

Work History

Administrative Coordinator /HR Assistant

Proud Moments ABA

04.2024 - Current

Skilled in coordinating daily office operation's, anticipating needs, proactively addressing potential issues, resolving problems as they arose.
Managed employee verifications with accuracy and confidentiality within a timely manner.
Reduced expenses by monitoring budgets and identifying cost-saving opportunities.
Answered phone calls & responded to inquiries from customers, vendors, external contacts etc.

Career Service Advisor

Ultimate Medical Academy

08.2022 - 01.2024

Provided 1 on 1 career advising to students and alumni relative to job search skills.
Ensuring graduate success by acting as a liaison between student & health care employers.
Research job markets & monitor trends of business and industry in matters concerning employment.
Interview prep while scheduling interviews, and placing graduates to meet accreditation standards.

English as a Foreign Language Teacher

TEFL PRO

08.2021 - 07.2022

Educated czech students in basics of English grammar and conversational speaking.
Created new lesson plans based on course objectives.
Emphasized critical thinking through small group activities.
Developed and taught ESL curriculum to improve students' conversational abilities.

Unemployment Claims Analyst

Connecticut Department of Labor

08.2020 - 08.2021

Processed a high volume of unemployment insurance claims during the COVID-19 pandemic.
Assisted individuals with filing initial and continued unemployment claims, including (PUA)
Resolved complex claim issues, including identity verification, payment delays, and appeals.
Used internal systems to verify employment history, wage data, and claim status.

Medical Scheduler

UnitedHealthCare, Optum

09.2018 - 05.2019

Schedule and confirm appointments; compile medical charts, reports, and correspondence.
Communicating with clients regarding appointments and instructions for various procedures.
Answered calls to offer office information, answer questions about medicines.
Verified insurance coverage and eligibility prior to scheduling appointments to prevent billing issues.
Maintained accurate patient records for tracking of patient history and treatment.

Administrative Assistant

RE/MAX Infinity

07.2016 - 06.2017

Serve as the first point of contact for clients via phone, email, or in-person.
Respond to inquiries regarding property listings, rental availability and pricing
Support agents with administrative tasks, such as document preparation and contract tracking.
Stay knowledgeable about the company’s listings, services, and real estate market trends on MLS.

Recruiter / Social Media Coordinator

Next Level Associates

01.2015 - 05.2016

Created job descriptions, advertised job opportunities across job boards and social media.
Worked with managers to determine future hiring requirements.
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Coordinated schedules to arrange management interviews with applicants.

Contact Tracer (temp)

Public Safety & Economic Growth

02.2022 - 10.2022

Investigated confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Communicated with contacts in a professional and empathetic manner while collecting and recording info into Zoho and Salesforce.
Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
Provided educational and informational resources regarding isolation policies and quarantine measures.

Education

Teaching Certificate - English Teacher

TEFL PRO PRAGUE

Prague, Czech Republic

01.2021

Bachelor of Arts - Psychology

Montclair State University

Montclair, New Jersey

01.2019

Psychology

Northumbria University

Newcastle, England

01.2017