Tiana Marie Douglas
HR & Administrative Generalist
NJ
Summary
Detail-obsessed Administrative Coordinator with comprehensive experience in human resources and executive support. A knack for organizing chaos and facilitating a positive workplace and effective communication. Committed to delivering exceptional support that enables teams and leaders to operate at their best. Seeking a role that not only aligns with what I do best, but also challenges me to grow, learn, and contribute in deeper, more impactful ways.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Administrative Coordinator /HR Assistant
Proud Moments ABA
04.2024 - Current
- Skilled in coordinating daily office operation's, anticipating needs, proactively addressing potential issues, resolving problems as they arose.
- Managed employee verifications with accuracy and confidentiality within a timely manner.
- Reduced expenses by monitoring budgets and identifying cost-saving opportunities.
- Answered phone calls & responded to inquiries from customers, vendors, external contacts etc.
Career Service Advisor
Ultimate Medical Academy
08.2022 - 01.2024
- Provided 1 on 1 career advising to students and alumni relative to job search skills.
- Ensuring graduate success by acting as a liaison between student & health care employers.
- Research job markets & monitor trends of business and industry in matters concerning employment.
- Interview prep while scheduling interviews, and placing graduates to meet accreditation standards.
English as a Foreign Language Teacher
TEFL PRO
08.2021 - 07.2022
- Educated czech students in basics of English grammar and conversational speaking.
- Created new lesson plans based on course objectives.
- Emphasized critical thinking through small group activities.
- Developed and taught ESL curriculum to improve students' conversational abilities.
Unemployment Claims Analyst
Connecticut Department of Labor
08.2020 - 08.2021
- Processed a high volume of unemployment insurance claims during the COVID-19 pandemic.
- Assisted individuals with filing initial and continued unemployment claims, including (PUA)
- Resolved complex claim issues, including identity verification, payment delays, and appeals.
- Used internal systems to verify employment history, wage data, and claim status.
Medical Scheduler
UnitedHealthCare, Optum
09.2018 - 05.2019
- Schedule and confirm appointments; compile medical charts, reports, and correspondence.
- Communicating with clients regarding appointments and instructions for various procedures.
- Answered calls to offer office information, answer questions about medicines.
- Verified insurance coverage and eligibility prior to scheduling appointments to prevent billing issues.
- Maintained accurate patient records for tracking of patient history and treatment.
Administrative Assistant
RE/MAX Infinity
07.2016 - 06.2017
- Serve as the first point of contact for clients via phone, email, or in-person.
- Respond to inquiries regarding property listings, rental availability and pricing
- Support agents with administrative tasks, such as document preparation and contract tracking.
- Stay knowledgeable about the company’s listings, services, and real estate market trends on MLS.
Recruiter / Social Media Coordinator
Next Level Associates
01.2015 - 05.2016
- Created job descriptions, advertised job opportunities across job boards and social media.
- Worked with managers to determine future hiring requirements.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
Contact Tracer (temp)
Public Safety & Economic Growth
02.2022 - 10.2022
- Investigated confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with contacts in a professional and empathetic manner while collecting and recording info into Zoho and Salesforce.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
Education
Teaching Certificate - English Teacher
TEFL PRO PRAGUE
Prague, Czech Republic 01.2021
Bachelor of Arts - Psychology
Montclair State University
Montclair, New Jersey01.2019
Psychology
Northumbria University
Newcastle, England01.2017
Skills
Microsoft Word
Timeline
Administrative Coordinator /HR Assistant
Proud Moments ABA
04.2024 - Current
Career Service Advisor
Ultimate Medical Academy
08.2022 - 01.2024
Contact Tracer (temp)
Public Safety & Economic Growth
02.2022 - 10.2022
English as a Foreign Language Teacher
TEFL PRO
08.2021 - 07.2022
Unemployment Claims Analyst
Connecticut Department of Labor
08.2020 - 08.2021
Medical Scheduler
UnitedHealthCare, Optum
09.2018 - 05.2019
Administrative Assistant
RE/MAX Infinity
07.2016 - 06.2017
Recruiter / Social Media Coordinator
Next Level Associates
01.2015 - 05.2016
Teaching Certificate - English Teacher
TEFL PRO PRAGUE
Bachelor of Arts - Psychology
Montclair State University
Psychology
Northumbria University
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