Summary
Overview
Work History
Education
Skills
Timeline
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Tiana Mccall

Charlotte,USA

Summary

Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills, poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Results-driven administrative professional with a proven track record of supporting program operations and enhancing organizational efficiency.

Overview

7
7
years of professional experience

Work History

Program Assistant

RISE After School
08.2024 - Current
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Supervised students while providing academic support such as homework help.
  • Supported the development of new programs through thorough research and analysis of industry trends.
  • Guided individuals in distress through problem understanding using case history knowledge.
  • Provided enrichment activities beyond regular curriculum, fostering positive student and family relationships.
  • Designed units and projects to facilitate students' achievement of learning objectives.

Associate

Amazon
01.2022 - 05.2024
  • Collect merchandise from distribution center
  • Receive and document merchandise for deliveries and returns
  • Identify missing, lost or damaged materials
  • Expedite incoming and outgoing customer orders
  • Prepare packages for customer distribution
  • Maintain inventory of merchandise entering or exiting the warehouse
  • Work cohesively with team members for timely product deliveries
  • Provide customer support resolution for missing packages
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Administrative Assistant

Saint Augustine University
08.2019 - 03.2021
  • Handled and directed incoming calls promptly.
  • Managed planning for diverse events and conferences.
  • Created and processed administrative records using internal and external database
  • Provided customer support and service request for faulty
  • Completed administrative duties with high attention to detail.

Sales Representative / Call Center

Fitness Connection
05.2019 - 08.2019
  • Secured agreements with potential customers.
  • Optimized renewal procedures to maintain customer memberships.
  • Consistently secured highest membership rates with new clientele.

Sales Associate

Tisun Beauty
09.2017 - 01.2019
  • Supervised department operations in hair and beauty.
  • Managed coordination of client services.
  • Executed and maintained sufficient story inventory
  • Performed store audit of supplies
  • Providing personalized customer support and product recommendations

Education

Master Of Social Work - Concentration in Mental Health

University of North Carolina At Charlotte
Charlotte, NC

Bachelor of Science - Criminal Justice

Saint Augustine's University
Raleigh, NC
05.2024

Skills

  • Multi-faceted
  • Innovative
  • Results-driven
  • Victim advocate
  • Surveillance
  • Teamwork and collaboration
  • Multitasking and organization
  • Scheduling management
  • Creative problem solving
  • Travel coordination
  • Program planning
  • Lesson planning
  • Report writing
  • Grant writing
  • Technology support
  • Statistical reporting

Timeline

Program Assistant

RISE After School
08.2024 - Current

Associate

Amazon
01.2022 - 05.2024

Administrative Assistant

Saint Augustine University
08.2019 - 03.2021

Sales Representative / Call Center

Fitness Connection
05.2019 - 08.2019

Sales Associate

Tisun Beauty
09.2017 - 01.2019

Master Of Social Work - Concentration in Mental Health

University of North Carolina At Charlotte

Bachelor of Science - Criminal Justice

Saint Augustine's University

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Tiana Mccall