Tiana Muntz
Dubuque
Summary
Developed strong interpersonal and problem-solving skills in client-focused environment, looking to transition into new field. Demonstrates effective communication and ability to assess and address client needs. Seeks to leverage these transferable skills to contribute meaningfully in different professional capacity.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Case Worker
The Salvation Army
Dubuque, IA
01.2025 - 04.2026
- Facilitated access to resources, including housing, employment, and mental health services.
- Documented case notes accurately to maintain compliance with organizational policies and reporting standards.
- Conducted intake interviews to gather essential information for effective case assessment and planning.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
Volunteer Coordinator
The Salvation Army
Dubuque, IA
01.2025 - 04.2026
- Coordinated volunteer recruitment efforts, enhancing community engagement and participation.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
Pantry Supervisor
The Salvation Army
Dubuque, IA
01.2025 - 04.2026
- Supervised pantry operations, ensuring compliance with health and safety regulations.
- Managed inventory, tracking food supplies to reduce waste and enhance resource allocation.
- Conducted regular inspections of pantry facilities to maintain cleanliness and organization standards.
- Facilitated communication between volunteers and management to address operational challenges effectively.
- Evaluated employee performance regularly, providing constructive feedback aimed at professional growth.
- Cultivated a positive working atmosphere among team members by promoting open communication channels and encouraging collaboration towards common goals.
- Maintained a clean and sanitary work environment, contributing to a successful health inspection rating.
- Controlled food costs and managed inventory.
- Monitored food inventory and supplies to prevent waste.
Youth Leader
The Salvation Army
Dubuque, IA
01.2025 - 04.2026
- Facilitated youth engagement activities to promote social skills and teamwork.
- Developed and implemented lesson plans tailored to diverse youth needs.
- Advocated for youth voices in decision-making processes within the organization.
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Assisted youth in recognizing strengths and weaknesses, and guided development of personal and professional goals.
- Facilitated open communication among group members, promoting healthy conflict resolution techniques when needed.
- Provided guidance and support to youth in developing positive self-image and thriving personal relationships.
- Engaged youth by following, implementing, and assisting in creating lesson plans.
- Fostered safe and inclusive environment, ensuring all participants felt valued and heard.
Education
Associate of Science - Administrative Office Assistant
Northeast Iowa Community College
Peosta, IA05-2026
Skills
- Self-awareness
- Problem-solving
- Multitasking
- Analytical thinking
- Interpersonal communication
- Teamwork and collaboration
- Attention to detail
- Reliability
- Self motivation
- Goal setting
- Professionalism
Certification
- CNA - Certified Nurse Assistant (2012)
- Child Abuse Mandatory Reporter (2025)
- Engagement, Understanding, and Effective Documentation (2025)
- Boundaries and Ethics (2025)
- Safety and Security in Case Management (2025)
- Personal Development for Caseworkers (2025)
- Specialized Populations (2025)
- Cultural Competency (2025)
- Achieving and Maintaining Goals in Case Management (2025)
- Pathway of Hope Certification (2025)
- Helping Participants Budget (2025)
- Community Outreach and Referrals (2025)
- Bloodborne Pathogens (2025)
- ServSafe Food Handler (2025)
- Reporting Sexual Harassment (2025)
- Active Shooter Response (2025)
- The Salvation Army Central Territory Caseworker Certification (2025)
- Basic Archery Instructor Certification (2025)
Timeline
Case Worker
The Salvation Army
01.2025 - 04.2026
Volunteer Coordinator
The Salvation Army
01.2025 - 04.2026
Pantry Supervisor
The Salvation Army
01.2025 - 04.2026
Youth Leader
The Salvation Army
01.2025 - 04.2026
Associate of Science - Administrative Office Assistant
Northeast Iowa Community College