Tiana O'donnell
Nashua,NH
Summary
Hospitality professional with a proven track record of driving revenue and exceeding goals in both branded and independent hotels. Adaptable and enjoy analyzing markets, building strong client relationships, and creating strategies that get results. Looking forward to new challenges and opportunities to grow further in the hospitality industry.
Overview
9
9
years of professional experience
Work History
Marketing Coordinator
The Norfolk Companies
Nashua, NH
12.2024 - 07.2025
- Assisted in coordinating marketing campaigns across various platforms.
- Supported the development of promotional materials and graphics.
- Assisted in developing content for websites, blogs, and social media platforms.
- Schedule and organize job photoshoots, coordinating with photographers and homeowners.
- Assist with tasks in our CRM to facilitate lead movement through the sales funnel.
Director of Sales
The Hotel Concord
Concord, NH
07.2020 - 07.2024
- Developed and implemented sales strategies to maximize revenue growth.
- Implemented effective pricing strategies that increased profits while maintaining customer loyalty.
- Developed and executed sales strategies that boosted hotel occupancy and overall revenue.
- Built and managed relationships with clients, increasing group bookings and repeat business.
- Partnered with marketing to promote hotel packages and events, enhancing brand visibility.
- Analyzed market trends to uncover new business opportunities.
- Pursued and closed sales deals by qualifying leads, tailoring proposals, and negotiating contracts.
- Assisted in developing budgets, forecasts, and pricing models for various products.
Front Office Manager
Island Hospitality
Manchester, NH
08.2019 - 07.2020
- Managed front desk operations and guest services for a busy hotel environment.
- Trained and supervised front office staff to ensure high service standards.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Liaised with sales team to implement strategies that enhance guest experience and increase occupancy.
SMERF Sales Manager
Pyramid Hotel Group
Manchester, NH
05.2019 - 08.2019
- Developed strategic sales plans for SMERF market segments to drive revenue growth.
- Coordinated marketing initiatives targeting social, religious, and fraternal groups.
- Managed client relationships to ensure satisfaction and repeat business in the SMERF sector.
- Collaborated with cross-functional teams to execute events and enhance client experiences.
- Analyzed market trends to identify new opportunities in the SMERF sales landscape.
Area Sales Coordinator
Island Hospitaity
Manchester, NH
10.2016 - 05.2019
- Coordinated sales activities across multiple properties to enhance client engagement.
- Assisted in the planning and execution of events, including meetings and conferences.
- Developed and implemented successful sales strategies to increase customer base.
- Conducted market research to identify potential leads and business opportunities.
- Established strong relationships with clients to foster long-term partnerships and loyalty.
- Organizing and distributing marketing materials, brochures, and promotional items for client presentations and events.
Education
Associate of Science - Hospitality And Tourism Management
NHTI
Concord, NH01-2016
Skills
- Revenue management
- Relationship building
- Team collaboration
- Effective communication
- Problem solving
- Adaptability
- Account management
- Willingness to learn
Timeline
Marketing Coordinator
The Norfolk Companies
12.2024 - 07.2025
Director of Sales
The Hotel Concord
07.2020 - 07.2024
Front Office Manager
Island Hospitality
08.2019 - 07.2020
SMERF Sales Manager
Pyramid Hotel Group
05.2019 - 08.2019
Area Sales Coordinator
Island Hospitaity
10.2016 - 05.2019
Associate of Science - Hospitality And Tourism Management
NHTI