Tiana Reese
Americus,GA
Summary
Creative and enthusiastic professional with a diverse background in hospitality, health, and corporate industries. Committed to delivering exceptional customer service throughout the entire customer journey, from initial interaction to final destination. Skilled in creating memorable experiences and fostering positive relationships with clients. Adept at adapting to dynamic environments and collaborating with cross-functional teams to achieve organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Director
Sanders Kiddie Lane Academy & Daycare
07.2024 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Organized and updated databases, records and other information resources.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Assigned tasks and directed team of office clerks.
- Led, directed, managed and mentored 7 staff members.
Lead Teacher
TootyTots
12.2023 - 07.2024
- Expose students to other intelligences like social, science, nature and musical intelligence
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Customer Service Representative
The Walt Disney Company
10.2023 - 12.2023
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Camp Counselor
Mind Body Sports Camp
05.2023 - 07.2023
- Assured camp safety for campers as well as coaches
- Wrote reports on the well-being of campers
- Provided parents with daily goals for campers
Lead Preschool Teacher
Hope Aglow Christian Academy
09.2022 - 05.2023
- Assisted with training new hires
- Adhering to legal and educational requirements to ensure students' well-being
- Communicate progress and daily activities with parents and members of leadership
- Stimulating the children's learning abilities in order to prepare them for kindergarten
Customer Service Representative
VIRGINIA MORTGAGE RELIEF (CONTRACT -IEM)
07.2021 - 08.2022
- Trained new hires on program
- Explain different stages of application statuses to callers
- Notate calls in call tracker and on homeowner's account
- Greet callers and brand company's name in my intro/outro
- Assisted with presentations giving insight on new program information
- Effectively listening to callers' problems and gave resolutions
- Returned voicemails and placed outbound calls
Printing Technician and Customer Support
CLASSIC PRINTING
05.2020 - 07.2021
- Communicated printing project requirements with clients and staff members to verify clarity and full customer satisfaction with results
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Improved customer satisfaction by finding creative solutions to problems
- Proofread and perform quality control of text and images
Benefits Agent
HUMANA (CONTRACT)
09.2020 - 10.2020
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems; reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Always maintained pleasant and cordial attitude, even when issues arose
Childcare Provider
09.2019 - 09.2020
- Maintain a safe play environment
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
- Care for children in-home setting
Customer Service Representative
BETTER ADDICTION CARE (Contract Pharmacentra)
11.2018 - 09.2019
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Crew Member
BURGER KING
03.2018 - 11.2018
- Greet customers entering establishments
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Drove team success by completing assigned task quickly and accurately
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards
- Built brand loyalty and accomplished customer satisfaction by working well with other foodservice team members
Education
Associate in Arts and Science (AAS) - Culinary Arts and Cosmetology
SOUTH GEORGIA TECHNICAL COLLEGE
Americus, GA12.2017
High school diploma - undefined
Americus
Americus, GA05.2015
Skills
- Order processing
- Meeting coordination
- Data entry
- Payroll oversight
- Inventory and supply oversight
- Business administration
- Attention to detail
- Microsoft office
- Client relations expertise
- Schedule management
- Staff supervision
- Records and database management
Certification
- Driver's License, 09/01/22, 04/01/30
- CPR Certification, 09/01/22, 09/01/24
- AED Certification, 09/01/22, 09/01/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Administrative Director
Sanders Kiddie Lane Academy & Daycare
07.2024 - Current
Lead Teacher
TootyTots
12.2023 - 07.2024
Customer Service Representative
The Walt Disney Company
10.2023 - 12.2023
Camp Counselor
Mind Body Sports Camp
05.2023 - 07.2023
Lead Preschool Teacher
Hope Aglow Christian Academy
09.2022 - 05.2023
Customer Service Representative
VIRGINIA MORTGAGE RELIEF (CONTRACT -IEM)
07.2021 - 08.2022
Benefits Agent
HUMANA (CONTRACT)
09.2020 - 10.2020
Printing Technician and Customer Support
CLASSIC PRINTING
05.2020 - 07.2021
Childcare Provider
09.2019 - 09.2020
Customer Service Representative
BETTER ADDICTION CARE (Contract Pharmacentra)
11.2018 - 09.2019
Customer Service Crew Member
BURGER KING
03.2018 - 11.2018
High school diploma - undefined
Americus
- Driver's License, 09/01/22, 04/01/30
- CPR Certification, 09/01/22, 09/01/24
- AED Certification, 09/01/22, 09/01/24
Associate in Arts and Science (AAS) - Culinary Arts and Cosmetology
SOUTH GEORGIA TECHNICAL COLLEGE
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