Summary
Overview
Work History
Education
Skills
Timeline
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Tiana Richie

Spokane,WA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Phlebotomist Lab Aide Trainee

MultiCare Health
Spokane , WA
07.2024 - Current
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Processed samples accurately and efficiently.
  • Followed all safety protocols when handling hazardous materials.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Provided excellent customer service while interacting with patients.
  • Responded quickly and effectively to emergency situations.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Collaborated with laboratory personnel to resolve specimen issues.
  • Entered patient information and test orders into computer systems accurately.

Assistant Manager

S&W Marketing LLC
Spokane, WA
01.2018 - Current
  • Confident communicator
  • Adept at building rapport with customers
  • Asked questions in accordance with instructions to obtain various specified information such as person's name ,address,age religious preference ,and state of residency
  • Identified and resolved inconsistencies
  • Compiled results and data from interview or surveys, using computer or specified forms
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.

Learning Ambassador/Package Handler

Amazon
Spokane, WA
07.2022 - 06.2024
  • Organized packages according to type, size, destination, and other specifications.
  • Managed inventory levels by tracking incoming and outgoing packages.
  • Labeled parcels accurately according to company guidelines.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
  • Provided guidance to students on how to navigate the Learning Management System.
  • Conducted one-on-one or group tutorials for students who needed extra help with assignments.
  • Assisted faculty in creating course materials and activities that support learning objectives.
  • Developed online assessments and quizzes for student evaluation purposes.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Tutored students one-on-one to help progress through program.

Cashier

Wal-Mart Supercenter
Spokane, WA
01.2021 - 07.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.

Front End Cashier

KFC Taco Bell
Darien, GA
01.2018 - 12.2020
  • Greeted customers and provided friendly customer service.
  • Processed payments, gave change and issued receipts for orders.
  • Operated cash registers, credit card machines and other related equipment accurately.
  • Maintained cleanliness of work area throughout shift.
  • Stocked shelves with food items and supplies as needed.
  • Answered customer inquiries regarding menu items, prices, promotions and special offers.
  • Adhered to all food safety regulations including proper storage of products and temperature control guidelines.
  • Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
  • Replenished condiments, napkins, utensils and other necessary items during shifts.
  • Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

High School Diploma -

Mead High School
Spokane, WA
01-2021

Skills

  • Customer Service
  • Written Communication
  • Scheduling
  • Multitasking
  • Analytical Thinking
  • Communication Skills
  • Computer Operation
  • Organizational Skills
  • Team building
  • Problem-solving aptitude
  • Teamwork and Collaboration

Timeline

Phlebotomist Lab Aide Trainee

MultiCare Health
07.2024 - Current

Learning Ambassador/Package Handler

Amazon
07.2022 - 06.2024

Cashier

Wal-Mart Supercenter
01.2021 - 07.2022

Assistant Manager

S&W Marketing LLC
01.2018 - Current

Front End Cashier

KFC Taco Bell
01.2018 - 12.2020

High School Diploma -

Mead High School

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Tiana Richie