Landon Munoz
Laredo
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Detail-oriented team player with strong organizational skills. Dependably carries out instructions and stays current on schedules. Highly-skilled phlebotomist with 7 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lab Aide/Phlebotomist
Laredo Medical Center
05.2023 - Current
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Donor Service Representative
Grifols Biomat USA
08.2022 - 02.2023
- Responded to customer requests for products, services, and company information.
- Maintained and managed customer files and databases.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Created engaging content for Pinterest, Facebook, and Instagram.
Quality Associate
Grifols Biomat USA
10.2017 - 07.2020
- Sampled products to verify compliance with standards
- Addressed non-conformance issues, pausing production to correct errors.
- Promoted adherence to quality standards by educating personnel on quality control.
- Fixed identified issues to increase productivity and boost workflows.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Donor Center Technician
Grifols Biomat USA
01.2017 - 02.2023
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Performed venipunctures and finger sticks for adults.
Accounts Payable Clerk
International Bank Of Commerce
08.2013 - 01.2017
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Assisted manager in conducting internal audits to analyze findings.
- Prepared vendor invoices and processed incoming payments.
Assistant Store Manager
Orange Leaf Frozen Yogurt
05.2013 - 08.2013
- Mitigated business risks by working closely with staff members and assessing performance.
- Interacted well with customers to build connections and nurture relationships.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Cashier
Smoothie King
05.2009 - 04.2013
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Upsold additional products and services to customers, increasing revenue.
Education
Certified Pharmacy Technician - Pharmacy Technician
Health Career Institute of Laredo
Laredo, TX05.2024
High School Diploma -
John B. Alexander High School
Laredo, TX05.2007
Skills
- Customer Support
- Safety Assurance
- OSHA Regulations
- Privacy and Confidentiality
- Active Learning
- Public Speaking
- Specimen labeling
- Customer Relations
- Teamwork and Collaboration
Certification
- Licensed Phlebotomist - 6yrs
- CPR certified with the American Heart Association
- Registered Pharmacy Technician in training
Timeline
Lab Aide/Phlebotomist
Laredo Medical Center
05.2023 - Current
Donor Service Representative
Grifols Biomat USA
08.2022 - 02.2023
Quality Associate
Grifols Biomat USA
10.2017 - 07.2020
Donor Center Technician
Grifols Biomat USA
01.2017 - 02.2023
Accounts Payable Clerk
International Bank Of Commerce
08.2013 - 01.2017
Assistant Store Manager
Orange Leaf Frozen Yogurt
05.2013 - 08.2013
Cashier
Smoothie King
05.2009 - 04.2013
Certified Pharmacy Technician - Pharmacy Technician
Health Career Institute of Laredo
High School Diploma -
John B. Alexander High School