TIANA SMITH

Seasonal Intern – Welfare Agency
Handled client phone calls for recertification of government benefits

- Assisted clients with recertification for programs such as SNAP, Medicaid, and TANF by answering inbound calls and making outbound reminder calls.

- Provided clear and professional communication to explain eligibility requirements, deadlines, and next steps.

- Maintained strict confidentiality of sensitive client information in compliance with agency and government regulations.

- Gained hands-on experience in customer service, communication, and administrative support within a social services environment.

-Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
• Enhanced guest experience by efficiently managing reservations and seating arrangements.
• Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
• Increased reservation accuracy by implementing a digital reservation system that streamlined the booking process.
• Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.