Summary
Overview
Work History
Education
Skills
Timeline
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Tiana Stewart

Administrative Assistant
Vallejo,CA

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 7 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Kadiant
-Oakland, CA
05.2017 - 11.2022
  • Volunteered to help with special projects of varying degrees of complexity.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data resulting in recovering over $2000 in lost revenue.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Recorded in new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Patient Services Representative

Highland Hospital
Oakland, CA
07.2016 - 04.2017
  • Resolved billing inquiries and disputes in timely fashion.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Compiled and maintained patient medical records in EPIC to keep information complete and up-to-date.
  • Developed and implemented customer service policies and procedures contributing to customer satisfaction increasing by 30%.
  • Resolved customer complaints using established follow-up procedures.

Claims Processor

Taylor And Thornburg, PT
Oakland, CA
04.2015 - 07.2016
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Cross checked and corrected procedure codes, diagnosis codes and patient information on medical claims increasing revenue by 35%.
  • Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
  • Verified and processed insurance claims for 30 patients daily.
  • Generated, posted and attached information to claim files within SharePoint.

Surgery Scheduling Coordinator

John B Amos Cancer Center
Columbus, GA
08.2014 - 10.2015
  • Processed medical insurance claims and payments with 100% accuracy.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Coordinated with facilities to set up biopsies for 7 Oncologist.

Insurance Verification Specialist

Woolfson Eye Institute
Atlanta, GA
07.2013 - 08.2014
  • Precisely completed appropriate claims paperwork, documentation, and system entry with 100% accuracy
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Communicated verification and authorization status updates with Pre-Op department to facilitate decision-making for patient admissions and insurance coverage.
  • Greeted over 30-50 visitors daily and initiated triage processes for clients to streamline patient flow.

Cashier/Receptionist

Kaiser Permanente
Fairfield, CA
03.2005 - 05.2013
  • Communicated with patients in regards to completing necessary medical forms and documentation.
  • Scheduled and modified appointments for approximately 60 patients per day in EPIC.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Interacted with clinical staff of 30 physicians and nurses and 12 medical assistants.

Education

High School Diploma -

Fairfield High School
Fairfield, CA
06.2000

Skills

  • Clerical Support
  • Excel Spreadsheets
  • Data Entry Documentation
  • Detailed Meeting Minutes
  • Customer Service
  • 10-Key Proficiency
  • Travel Planning
  • Workflow Improvements
  • Records Management Systems
  • Advanced MS Office Suite Knowledge
  • Multi-Line Phone Systems
  • Calendar Management
  • Administrative Procedures
  • Microsoft Office
  • Data Collection
  • Business Correspondence

Timeline

Administrative Assistant

Kadiant
05.2017 - 11.2022

Patient Services Representative

Highland Hospital
07.2016 - 04.2017

Claims Processor

Taylor And Thornburg, PT
04.2015 - 07.2016

Surgery Scheduling Coordinator

John B Amos Cancer Center
08.2014 - 10.2015

Insurance Verification Specialist

Woolfson Eye Institute
07.2013 - 08.2014

Cashier/Receptionist

Kaiser Permanente
03.2005 - 05.2013

High School Diploma -

Fairfield High School

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Tiana StewartAdministrative Assistant