Tiana Sumoge

• Surpassed weekly and monthly sales goals by up to 20%, ranking amongst top performers.
• Builded rapport with diverse customers, tailoring product pitches to individual needs.
• Maintained accurate records of calls, leads, and conversions to support team goals.
• Provided accurate product information to customers in order to meet their needs.
• Conducted outbound calls on a daily basis in order to reach predetermined goals.
• Resolved customer complaints quickly and efficiently while delivering excellent service standards.
• Created positive relationships with customers through active listening and problem solving skills.

• Maintained a clean and sanitary work environment while adhering to all safety regulations.
• Demonstrated ability to work quickly and efficiently under pressure.
• Excellent time management skills; able to serve multiple customers simultaneously without compromising quality or accuracy of order fulfillment.
• Adapt at operating cash registers and taking orders from customers over the phone or in person.
• Provided friendly and courteous service while interacting with customers at the counter.
• Prepared a variety of hot and cold sandwiches according to company standards.

• Packed orders accordingly to customers purchase and liking.
• Gave attentive detail to customers shopping experience to enhance sales and keep a friendly and professional environment.
• Provided attentive, friendly service in high-volume departments
• Anticipated all guest needs and resolved issues promptly to ensure satisfaction.
• Collaborated with team members to meet service speed and quality standards.

• Greeted and scanned service to 50+ customers daily, ensuring a positive shopping experience.
• Assisted management and ross team with merchandising and go/backs to maintain an organized, on-brand store layout.
• Processed transactions quickly and accurately, handling cash and card payments.
• Having a positive and willing attitude for all customers, team, and management.
• Helped customers throughout the store ground with questions and gave positive feedback for style choice and welcoming shopping experiences.

• Delivered personalized service to 50+ customers daily, ensuring a positive shopping experience.

• Assisted with merchandising and restocking to maintain an organized, on-brand store layout

• Collaborated with cross-functional teams to ensure successful project completion, demonstrating team player attitude.
• Provided guidance to junior associates throughout the project while maintaining teamwork and professionalism.
• Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, and storage yards.
• Disposed of damaged or defective items.
• Determined proper storage methods, identification and stock location, based on turnover, environmental factors, andphysical capabilities of facilities.
• Stocked shelves, racks, and cases with new or transferred merchandise.