Tiana Todd
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
Work History
Serving Staff Member
Top Dog Pizza & Pub
Machesney Park
02.2026 - Current
- Delivered attentive service to guests in fast-paced dining environment, enhancing overall dining experience.
- Managed customer orders using point-of-sale system for accuracy.
- Assisted kitchen staff by delivering food and beverages efficiently.
- Maintained cleanliness of dining area and service stations throughout shifts.
- Collaborated with team members to ensure smooth restaurant operations.
- Resolved customer inquiries and concerns promptly to enhance experience.
- Provided excellent customer service by responding to inquiries quickly and efficiently.
- Supported fellow servers by taking orders and delivering food during peak times, ensuring timely service for all customers.
- Bussed tables when needed; removed dirty dishes from the table and returned them to the kitchen for cleaning.
- Delivered food orders promptly to customers according to restaurant standards.
- Assisted in setting up tables for guests, including placing tablecloths, napkins, silverware, condiments, and other necessary items.
- Participated in team meetings discussing new menu items or changes in existing recipes and dishes.
- Verified accuracy of guest checks before presenting them to guests; corrected any errors prior to finalizing payment transaction.
- Collected payment from customers after meals were served.
- Followed proper procedures for handling food items safely in order to avoid contamination or spoilage.
- Performed opening duties such as counting cash drawers, verifying register tapes against cash count sheets and stocking shelves with supplies.
- Ensured compliance with all safety protocols related to serving staff members' activities.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Monitored liquor consumption of guests who appeared intoxicated; refused service if necessary in accordance with company policy.
- Greeted customers, provided menus, and answered questions regarding menu items.
- Maintained cleanliness of the dining area by wiping down tables and sweeping floors between seatings.
- Stocked bar with beer, wine, spirits, mixers and garnishes for bartenders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Monitored customer satisfaction throughout meals, addressing concerns immediately to maintain high service standards.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Customer service
Office Administrator
LawnCare by Walter
Rockford
02.2021 - Current
- Managed daily office operations and maintained effective communication with clients.
- Coordinated schedules for lawn maintenance services and staff assignments.
- Processed client inquiries and provided exceptional customer support.
- Worked with Excel & Word
- Developed office procedures to streamline administrative tasks and improve efficiency.
- Trained new staff on office protocols and customer service standards.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Processed invoices on a timely basis according to established procedures.
- Filtered emails based on importance and escalated issues to leadership.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
Education
Belvidere High School
Belvidere, ILSkills
Adaptable professional experienced in quickly learning and applying new knowledge in diverse environments Demonstrated proactive attitude and strong work ethic while effectively communicating and collaborating within teams Organized and motivated, contributing to organizational growth through strong time management and organizational skills
Adaptable professional experienced in quickly learning and applying new knowledge in diverse environments Demonstrated proactive attitude and strong work ethic while effectively communicating and collaborating within teams Organized and motivated, contributing to organizational growth through strong time management and organizational skills
Affiliations
- A mom
- Loves watching my son play baseball
- Wants to be a teacher
- Loves kids
- Being outside
- Spending time with family
- Exploring new places
- Loves to cook
- Very organized individual
References
References available upon request.
Timeline
Serving Staff Member
Top Dog Pizza & Pub
02.2026 - Current
Office Administrator
LawnCare by Walter
02.2021 - Current
Belvidere High School