Tiana Tucker
Suisun,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Results-driven Customer Service offering proven history of achievement during 13-years career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches. Talented leader with analytical problem-solving and strategic planning expertise.
Overview
11
11
years of professional experience
Work History
Customer Service Executive
Clear Concepts
04.2016 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Keyboard MS and Powerpoint,Excel
- Make Appointments
- Take Payments
- Sales
- Increase Awareness Of company policy.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative/Sales Manager
Apple
02.2014 - 02.2017
- Created and maintained detailed database to develop promotional sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Computer input
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved accounting, service and delivery concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Assistant Manager
Lucky Supermarket
08.2013 - 06.2014
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Cashier
Disneyland Park
09.2012 - 01.2013
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Washington High School
Los Angeles, CA06.2005
Skills
- Customer Engagement
- Stock management
Timeline
Customer Service Executive
Clear Concepts
04.2016 - 12.2023
Customer Service Representative/Sales Manager
Apple
02.2014 - 02.2017
Assistant Manager
Lucky Supermarket
08.2013 - 06.2014
Cashier
Disneyland Park
09.2012 - 01.2013
High School Diploma -
Washington High School
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