Tiana Washington
Jacksonville,Florida
Summary
Offering Experiences and Abilities to fill a full-time position in a growth Company. Creative Problem-solver. Detail-oriented. Excellent relationship development. Highly motivated and strong organizational leadership.
Skilled in navigating complex insurance claims and providing thorough investigations to ensure fair settlements. Have experience coordinating with legal teams, policyholders, and insurance companies to manage claims efficiently. Known for strong analytical skills, ability to interpret policy details accurately, and effective communication that results in resolved disputes. Made significant impacts by streamlining claims processing procedures, enhancing customer satisfaction through timely resolutions.
Experienced skincare specialist with background in providing personalized care and treatments to clients, improving skin health through innovative techniques. Skilled in assessing client needs, recommending products, and performing various facial and body treatments. Demonstrated ability to enhance customer satisfaction and loyalty by creating customized skincare routines. Contributed to increased repeat business by delivering exceptional service and fostering positive client relationships.
Overview
9
9
years of professional experience
Work History
Associate Disability Claims Examiner
Prudential Disability
08.2022 - Current
- Manages an assigned caseload of disability and/or FML claims
- Inputs claimant medical and demographic data; evaluates claimant eligibility and develops a plan to address obstacles
- Utilizes specialty consulting resources effectively including medical, legal, vocational, and/or rehabilitative staff to achieve optimum outcomes for claims direction
Customer Solutions Representative
Ally Financial
10.2020 - 07.2022
- Quickly and accurately contacted customers to determine a reason for payment delinquency and negotiated payment commitment while maintaining a professional nature
Time & Expense Ops Associate
TEK Systems
09.2019 - 10.2020
- Provided the functions of a payroll specialist by making sure payroll amounts were accurate, and that the payroll deposits were made in a timely fashion
- Understanding of payroll taxes, fees, and procedures
Member Outreach Associate
AmeriHealth Caritas
11.2015 - 09.2019
- Responsible for contacting and educating new members on plan assessments, and involuntary de-enrolment on possible re-certification for Medicaid benefits
Education
Facial Specialty - Esthetician
Florida State College
Jacksonville, FL11-2024
High School Diploma -
First Coast High School
Skills
- Windows XP
- PC Windows
- Microsoft Office Suite
- Legal Compliance
- Research Skills
- Adobe Reader
- Report Preparation
- Written Correspondences
- Type50 wpm
References
Available upon request.
Timeline
Associate Disability Claims Examiner
Prudential Disability
08.2022 - Current
Customer Solutions Representative
Ally Financial
10.2020 - 07.2022
Time & Expense Ops Associate
TEK Systems
09.2019 - 10.2020
Member Outreach Associate
AmeriHealth Caritas
11.2015 - 09.2019
Facial Specialty - Esthetician
Florida State College
High School Diploma -
First Coast High School