Tiana West
Home Depot
PHILADELPHIA,PA
1
Language
5
years of professional experience
Adaptable and efficient cashier known for strong customer service and organizational skills. Experience includes training new employees and maintaining a welcoming environment, ensuring a seamless checkout experience that drives customer satisfaction.
Work History
Customer Service Cashier
3 Years 1 Month- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout areas to enhance customer experience.
- Handled cash management, including balancing registers at shift end.
Customer Service Cashier
2 Years- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Implemented best practices for inventory management at the cashier station.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Associate of Arts - Education
- Catto Scholarship
High School Diploma
- Honor Roll (For My Senior Year, I Received Honor Roll My Whole Year.)
- 3.0 GPA
Skills
Point-of-sale systems
Cash handling
Customer service
Conflict resolution
Problem solving
Multitasking
Teamwork and collaboration
Dependable attendance
Communication skills
Professionalism
Client feedback
Accomplishments
- Providing a friendly, professional customer service while handling a high volume of customers in a fast paced enviorment.
- Following company policies and procedures while protecting company assets and providing excellent customer service.
- Getting promotion withtin my first few months from a regular cashier to head cashier.
- By helping maintaining a clean enviornment, organizing and welcoming customers.
- Successfully handling cash, tills, credit and debit transactions while maintaning a cash drawer.
- Resolving customer complaints and concerns professionally, helping create positive customer experiences.
Honor Roll, Perfect Attendance
In high school during my senior year, I received honor roll through all four of my courses getting A's and B's and perfect attendance while maintaining having my second job since being in school.
Languages
English
Full Professional
Timeline
Customer Service Cashier
Home Depot
07.2023 - CurrentRead More
Customer Service Cashier
ShopRite
08.2021 - 08.2023Read More
Community College of Philadelphia
Associate of Arts from Education
Read More
Murell Dobbins CTE High School
High School Diploma
Read More