Tiana Alexandra Stapleton
Richland,WA
Summary
Seeking employment within a company that has advancement potential. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
7
7
years of professional experience
Work History
Apartment Leasing Consultant
Prodigy Property Management
Richland, WA
09.2021 - Current
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Greeted clients, showed apartments, and prepared leases.
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
Marketing Specialist
Blu Journey
Richland, WA
09.2023 - Current
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Identified appropriate marketing channels and target customers for campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
Server
Half Moon Sports Grill
07.2017 - 02.2018
- Developed a reputation as an efficient service provider with enthusiasm and knowledge of the restaurants products.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Hanford High School
Richland, WA2016
Some College (No Degree) - Pre Nursing
Tri-tech Skills Center
Kennewick, WASkills
- Excellent People Skills
- Attention to detail
- Leadership
- Fair Housing Knowledge
- Addressing customer concerns
- Application Verification
- Property Management
- Property Inspection
- Phone and Email Etiquette
- Sales Expertise
- Document Preparation
- Social Media Marketing
Timeline
Marketing Specialist
Blu Journey
09.2023 - Current
Apartment Leasing Consultant
Prodigy Property Management
09.2021 - Current
Server
Half Moon Sports Grill
07.2017 - 02.2018
High School Diploma -
Hanford High School
Some College (No Degree) - Pre Nursing
Tri-tech Skills Center