Tiange Luseni
BROOKLYN,NY
Summary
Detail-oriented Assistant Manager offers more than 20-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
15
15
years of professional experience
Work History
Personal Care Assistant
Eagle Eye FV
Brooklyn, NY
03.2024 - Current
- Ensured a clean and orderly environment to enhance client satisfaction.
- Managed timetables for medical appointments, physical fitness routines, leisure pursuits, and family gatherings.
- Improved patient outlook and daily living through compassionate care.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Monitored patient environment to ensure safety.
- Ensured a tidy environment through comprehensive housekeeping duties.
Assistant Manager
Famous Footwear
Brooklyn, NY
09.2020 - 01.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assistant Store Manager
Kohls Department Store
Rego Park, NY
04.2010 - 04.2018
- Ensured compliance with all safety regulations throughout the store premises.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Organized weekly meetings with department heads to review progress on key objectives.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Assisted in the continuous development of effective store associates to achieve desired sales and results.
- Led teams in planning, implementation, and execution of merchandising and operating initiatives to streamline business effectiveness.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
High School Diploma -
John Dewey High School
Brooklyn, NY06.1996
Skills
- Retail Operations
- Customer Relationship Management (CRM)
- Staff Training and Development
- Sales Monitoring
- Product and Service Knowledge
- Money Handling
References
References available upon request.
Timeline
Personal Care Assistant
Eagle Eye FV
03.2024 - Current
Assistant Manager
Famous Footwear
09.2020 - 01.2023
Assistant Store Manager
Kohls Department Store
04.2010 - 04.2018
High School Diploma -
John Dewey High School
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