Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tiange Luseni

BROOKLYN,NY

Summary

Detail-oriented Assistant Manager offers more than 20-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Overview

15
15
years of professional experience

Work History

Personal Care Assistant

Eagle Eye FV
Brooklyn, NY
03.2024 - Current
  • Ensured a clean and orderly environment to enhance client satisfaction.
  • Managed timetables for medical appointments, physical fitness routines, leisure pursuits, and family gatherings.
  • Improved patient outlook and daily living through compassionate care.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Monitored patient environment to ensure safety.
  • Ensured a tidy environment through comprehensive housekeeping duties.

Assistant Manager

Famous Footwear
Brooklyn, NY
09.2020 - 01.2023
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Assistant Store Manager

Kohls Department Store
Rego Park, NY
04.2010 - 04.2018
  • Ensured compliance with all safety regulations throughout the store premises.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Assisted in the continuous development of effective store associates to achieve desired sales and results.
  • Led teams in planning, implementation, and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Education

High School Diploma -

John Dewey High School
Brooklyn, NY
06.1996

Skills

  • Retail Operations
  • Customer Relationship Management (CRM)
  • Staff Training and Development
  • Sales Monitoring
  • Product and Service Knowledge
  • Money Handling

References

References available upon request.

Timeline

Personal Care Assistant

Eagle Eye FV
03.2024 - Current

Assistant Manager

Famous Footwear
09.2020 - 01.2023

Assistant Store Manager

Kohls Department Store
04.2010 - 04.2018

High School Diploma -

John Dewey High School

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Tiange Luseni