Tiani Bigham
Westland,MI
Summary
Dedicated professional with extensive experience in behavior intervention and client service. Skilled in training and mentoring teams, ensuring excellent communication and service standards. Adept at implementing treatment strategies and conducting client assessments to support diverse needs. Proven ability to manage high-pressure environments with adaptability and professionalism.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Bartender
Bahama Breeze
Livonia, Michigan
11.2022 - Current
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of bar area throughout shifts.
- Assisted customers with menu selections and provided recommendations.
- Trained new bartenders on standard operating procedures and best practices.
- Handled cash transactions accurately during busy periods.
- Managed inventory levels and restocked supplies as needed.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Behavioral Technician
Blossom Behavioral Wellness Center
Novi, Michigan
01.2020 - 02.2022
- Implemented individualized behavior intervention plans for diverse client needs.
- Assisted in conducting assessments to evaluate client progress and behaviors.
- Collaborated with therapists to develop effective treatment strategies for clients.
- Trained new staff on behavior management techniques and center protocols.
- Maintained a safe and supportive environment for clients during sessions.
- Communicated effectively with families regarding treatment updates and strategies.
- Engaged children in play activities that promoted language development, motor skills, self-help skills, cognitive functioning.
- Adhered to ethical standards set forth by state licensing board regulations.
Rehabilitation Assistant
Rainbow Rehabilitation Centers
Livonia, Michigan
05.2013 - 11.2020
- Assisted therapists in delivering rehabilitation services to clients.
- Prepared and organized therapy materials and equipment for sessions.
- Supported clients in daily living activities to enhance independence.
- Participated in training sessions to improve skills and knowledge in rehabilitation practices.
- Provided emotional support to patients during challenging times or difficult procedures.
- Collaborated with multidisciplinary teams including social workers, occupational therapists and speech-language pathologists regarding client care.
- Performed physical therapy exercises with patients to improve mobility, strength, coordination, and balance.
- Demonstrated proper use of assistive devices such as wheelchairs, walkers, canes, crutches, braces, orthotics and prosthetics.
- Maintained accurate records of treatments provided and patient progress notes.
Education
Bachelor of Science - Public Health
University of Michigan, Dearborn
Dearborn, MI 09.2013 - 05.2019
Skills
Customer service excellence
Team leadership
Inventory management
POS system proficiency
Client relationship building
Timeline
Bartender
Bahama Breeze
11.2022 - Current
Behavioral Technician
Blossom Behavioral Wellness Center
01.2020 - 02.2022
Bachelor of Science - Public Health
University of Michigan, Dearborn
09.2013 - 05.2019
Rehabilitation Assistant
Rainbow Rehabilitation Centers
05.2013 - 11.2020