Tiani Hollinger
Redondo Beach,CA
Summary
Highly motivated and passionate professional with a proven track record at Kasai Hair, excelling in hair styling, hair washing, strong teamwork and friendly customer service. Recognized for fostering teamwork and enhancing client satisfaction through effective communication and attention to detail. A fast learner dedicated to creating positive experiences and maintaining high standards in a collaborative environment.
Overview
6
6
years of professional experience
Work History
Assistant
Kasai Hair
Manhattan Beach, CA
05.2023 - 05.2025
- Contributed to a positive work environment with strong interpersonal skills, friendly communication skills and proactive teamwork attitude.
- Shampoo, blow dry and style 10-20+ clients a day
- Greeted guests in with friendliness and professionalism. Checked in and checked out clients.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Nail Tech
Color Me Green
Manhattan Beach, CA
01.2023 - 05.2023
- Established strong client relationships through exceptional customer service and communication skills.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Offered advice and recommended products to improve and maintain nails.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
Server/ Front of House Team Member
Kings Hawaiian Restaurant & Bakery
Torrance, CA
05.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/ Front of House
Hakata Ikkousha Ramen
Torrance, CA
02.2019 - 03.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Cosmetology License -
Golden West College
Huntington Beach, CA11.2021
Skills
- Fast learner
- Team collaboration
- Passionate, highly motivated self-starter
- Time management
- Attention to detail
- Hair styling techniques
Timeline
Assistant
Kasai Hair
05.2023 - 05.2025
Nail Tech
Color Me Green
01.2023 - 05.2023
Server/ Front of House Team Member
Kings Hawaiian Restaurant & Bakery
05.2022 - 01.2023
Server/ Front of House
Hakata Ikkousha Ramen
02.2019 - 03.2022
Cosmetology License -
Golden West College