Tianna Bonds
Columbia,SC
Summary
Dedicated and professional individual with five years of customer service experience. Adaptable to the ever-changing landscape of the medical field, approaching new challenges with confidence and ease. Developed strong administrative and organizational skills in a fast-paced medical environment, prioritizing patient interactions and office management. Seeking to transition into a new field, leveraging expertise in Medical Administrative Assistance and maintaining accurate records. Ready to apply these skills to ensure seamless operations and boost productivity in various professional settings.
Overview
4
4
years of professional experience
Work History
Dog Groomer
Aren's Grooming
Newport, NC
01.2023 - 04.2023
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
Commercial Parts Delivery Driver
AutoZone
Columbia, SC
12.2021 - 08.2022
- Pulled parts off store shelves to fill customer orders.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Checked parts computer for stock items and initiated special orders. Took initiative to efficiently run the commercial department when needed.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
Assistant Dog Groomer
Patriot's Pet Grooming
Columbia, SC
12.2020 - 03.2021
- Trimmed nails using clippers and grinders.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Cleaned tear stains from fur using safe chemical cleansers.
Retail Sales Associate
Sunrise Beauty Supply
Columbia, SC
06.2019 - 07.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Certificate - Medical Administrative Billing And Coding
Medcertify
Diploma - General Studies
W.J. Keenan High School
Columbia, SC05.2020
Skills
- Reading Comprehension
- Detail Oriented
- Problem solving
- Multitasking
- Compassionate Care
- Facility Policies and Procedures
- Social Perceptiveness
- Active Listening
- Client Relationships
- HIPAA compliance
Timeline
Dog Groomer
Aren's Grooming
01.2023 - 04.2023
Commercial Parts Delivery Driver
AutoZone
12.2021 - 08.2022
Assistant Dog Groomer
Patriot's Pet Grooming
12.2020 - 03.2021
Retail Sales Associate
Sunrise Beauty Supply
06.2019 - 07.2020
Diploma - General Studies
W.J. Keenan High School
Certificate - Medical Administrative Billing And Coding
Medcertify